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About the Role

As the welcoming voice on the phone or friendly contact via email, you will provide excellent service to our guests from the moment they make a reservation. You will also be responsible for checking and processing reservations, overbookings, and options, maintaining Opera and electronic reservation systems, creating and controlling invoices, handling deposits, and supporting the Sales and Front Office teams during peak times.

Responsibilities

Checking and processing reservations, overbookings, and options
Maintaining Opera and electronic reservation systems
Creating and controlling invoices (accounts receivable and payable) according to price guidelines
Handling deposits and monitoring timely incoming payments
Supporting the Sales and Front Office teams during peak times

Requirements

Training in hotel management or professional experience in the hotel/gastronomy industry/telephone customer service, or interest in a career change
High quality awareness and service orientation, as well as hospitality skills and passion for the hotel industry
Open, communicative demeanor, good manners, and excellent German and English communication skills (spoken and written)
Team spirit and willingness to provide cross-departmental support

Skills

Opera
German
English

Location

Berlin

Work Type

Full-time

Experience Level

Entry-level
Experienced

Education Level

Hotel management training
Vocational training in hospitality

Salary/Compensations

According to collective agreement

Benefits

Bonus program based on guest reviews
International career opportunities
Discounted stays in hotels across Europe and New York
Extensive onboarding, annual training, and coaching at One University
Team events (summer party, Christmas party, international football tournament)
Public transport subsidy or free bicycle

About the Company

Our heart beats turquoise. Working at Motel One is like coming to friends, where appreciation and support are paramount and individual personality is welcome. We treat each other on a level playing field and see ourselves as a team: from management to trainees. With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime city-center locations at an attractive price. As the founder and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and shape Motel One with us.