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About the Role

This role combines new business acquisition with strategic account management, bringing end-to-end ownership across the client lifecycle. The incumbent is responsible for originating, shaping, and closing complex enterprise deals, while also managing and expanding key client relationships. The role focuses on aligning client priorities with the organization’s capabilities, delivering measurable outcomes, and maintaining high levels of client satisfaction. It requires strong executive presence and the ability to influence decision-making. The role also drives sustained revenue growth and profitability across both new and existing clients through renewals, expansions, cross-sell, and upsell, involving leading large, multi-year opportunities and managing pipeline and commercial outcomes.

Responsibilities

Own new logo acquisition, originating, shaping, and closing large, complex deals by positioning integrated Data, Digital, and AI solutions
Own and orchestrate the vision and strategy for growth across key elements of assigned strategic accounts, identifying new business opportunities and expanding relationships across client entities and subsidiaries.
Drive Data & AI-led growth strategies across strategic accounts, expanding footprint and unlocking new revenue opportunities across subsidiaries
Develop and execute comprehensive account plans aligned to revenue, growth, and margin targets, ensuring delivery against commitments and consistent value creation for the client.
Build and sustain strong relationships with senior client stakeholders (CIOs, CDOs, CAOs, and business leaders), ensuring alignment between client objectives and EXL’s service offerings.
Proactively manage client expectations, foster trusted partnerships, and demonstrate executive presence while engaging with leadership across levels within the client organization.
Lead end-to-end sales cycle from prospecting to closure, ensuring strong pipeline creation, disciplined execution, and consistent revenue growth
Deliver account growth through upsell and cross-sell of Data & AI led solutions aligned to evolving client priorities
Build trusted CXO relationships and engage CIOs/CTOs with compelling, context-driven articulation of EXL’s Data & AI capabilities within the client’s technology landscape
Orchestrate cross-functional teams to design and deliver integrated solutions across Data, Analytics, AI, Digital, and Operations
Build and manage a high-quality pipeline with strong conversion discipline and predictable revenue realization
Drive revenue, pipeline, and profitability performance through strong financial tracking and account governance
Leverage market intelligence to anticipate demand, shape Data & AI offerings, and strengthen competitive positioning

Requirements

Bachelor’s degree in business, Economics, Engineering, Technology, or a related discipline.
Minimum 15+ years of demonstrated experience in leading delivery teams, business development, sales, pre-sales or related roles, with a strong track record of success.
Experience of working in or with Retail & CPG industries is preferred.
Must already be eligible to work in the United Kingdom.

Skills

Thought Leadership in Data & AI
EXL Differentiation
Domain & Industry Expertise
Data & Digital Solutioning
Complex Deal Leadership
Sales Execution & Closure
CXO Influence & Relationships
Value Translation
Communication & Executive Presence
Collaboration & Orchestration
Curiosity & Market Awareness

Location

London, United Kingdom

Work Type

Permanent
Flexible hybrid working

Experience Level

Minimum 15+ years

Education Level

Bachelor’s degree
Master’s degree (MBA or equivalent) preferred

Benefits

Competitive salary with a generous bonus
Private healthcare
Critical illness life assurance at 4 x your annual salary
Income protection insurance
Rewarding pension
Everyday financial well-being solutions, such as cash back cards
Cycle Scheme
Wide range of professional and personal development opportunities
Support for a range of learning initiatives
Employee Stock Purchase Plan (ESPP)

About the Company

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed.
EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
Headquartered in New York with more than 60,000 employees spanning six continents.

Equal Opportunity

As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.