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About the Role

As a Floor Manager, you will play a crucial role in enhancing customer experiences, driving sales, and creating an inspiring and engaging atmosphere. You will lead a dedicated team to deliver exceptional service and operational excellence, fostering a welcoming shopping experience.

Responsibilities

• Provide high standards of service to customers through styling advice, product knowledge, and in-store experiences.
• Analyze sales data and collaborate with the Store Manager to maximize departmental sales performance.
• Lead the Sales Associate team to achieve excellent service standards.
• Support recruitment, manage new hire orientation, and ensure smooth onboarding and training.
• Develop talent and create growth plans in partnership with the Store Manager.
• Oversee store operations.
• Act as a brand ambassador to provide the best customer experience.
• Deputize for the Store Manager in their absence.

Requirements

• Demonstrate teamwork, entrepreneurial spirit, and a commitment to continuous improvement.
• Foster an environment that promotes collaboration and shared success.
• Exhibit a positive attitude and adaptability to changing situations and customer preferences.
• Possess proactive leadership to respond efficiently and effectively to business and customer needs.
• Understand the elements that create an excellent customer experience.
• Previous experience in retail or customer-facing roles.
• Enjoy creating a positive work environment and leading a team.
• Be results-oriented and enjoy multitasking.
• Enjoy developing yourself and others.
• Contribute to building well-functioning teams and embrace diverse perspectives.
• Stay updated on the latest trends, customer needs, and competitor activities to propose ideas that maximize sales and customer experience.
• Support the growth of others through constructive feedback.
• Understand that your actions lead to results and engage respectfully without judgment.
• Take initiative, complete assigned tasks, and take responsibility for providing excellent customer experiences.
• Prioritize effectively and adapt to unexpected changes.
• Communicate clearly and concisely, actively listening to different perspectives.
• Identify opportunities to improve daily operational processes.
• Experience in improving sales through others.

Skills

• Styling advice
• Product knowledge
• Customer service
• Sales analysis
• Team leadership
• Recruitment support
• Onboarding
• Training
• Talent development
• Store operations management
• Brand ambassadorship
• Teamwork
• Entrepreneurship
• Adaptability
• Proactive leadership
• Multitasking
• Communication
• Active listening
• Prioritization

Location

• COS Aoyama Store
• COS DiverCity Tokyo Plaza Store
• COS Yokohama Store

Work Type

• Full-time

Experience Level

• Floor Manager experience
• Retail experience
• Customer-facing experience

Benefits

• 25% employee discount on all H&M Group brands (in-store and online)
• H&M Incentive Program (HIP)
• Transportation allowance (up to company limits)
• Uniform allowance (twice a year)
• Paid leave
• Volunteer benefits
• Store incentives
• Opportunity to work in a global environment

About the Company

• H&M Group strives to create, maintain, and foster an inclusive, diverse, and equitable workplace throughout the organization.
• We want our teams to be composed of diverse individuals who share and blend knowledge, experience, and ideas.
• Having a diverse workforce positively impacts how we solve problems, what we perceive as possible, and how we build relationships with our colleagues and customers around the world.
• We consider all aspects of diversity in our recruitment process.

Equal Opportunity

• H&M Group strives to create, maintain, and foster an inclusive, diverse, and equitable workplace throughout the organization.
• We want our teams to be composed of diverse individuals who share and blend knowledge, experience, and ideas.
• Having a diverse workforce positively impacts how we solve problems, what we perceive as possible, and how we build relationships with our colleagues and customers around the world.
• We consider all aspects of diversity in our recruitment process.