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About the Role

Serve as a trusted advisor and technical expert for CyberArk customers in EMEA, ensuring their success with Privileged Access Management (PAM) solutions. This role involves guiding customers on best practices, assisting with implementation and configuration, and collaborating with internal teams to resolve technical challenges. The position may evolve to focus on PAM SaaS solutions as customers transition to cloud environments.

Responsibilities

Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long-term adoption.
Build and maintain trusted relationships with operational stakeholders and executive sponsors.
Guide customers on Privileged Access Management and security best practices.
Contribute technical expertise to escalation scenarios.
Represent the customer's technical needs when working with CyberArk technical teams (R&D, Support, etc.).
Provide expert guidance on CyberArk PAM (self-hosted / on-premise) solutions.
Anticipate technical challenges and risks.
Monitor product usage and adoption trends.
Support planning, implementation, configuration, and expansion of CyberArk PAM solutions and adjacent solutions.
Assist customers with configurations, troubleshooting, and integrations.
Align with the account team on customer strategy and share information.
Collaborate with Product Management, R&D, Support, and Professional Services teams.
Represent the customer's voice internally.

Requirements

Minimum 3 years of CyberArk PAM experience, ideally in a large, complex, or modernized environment.
Fluent in German and English.
Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security.
Ability to resolve complex technical problems.
Experience with endpoint protection agents is beneficial.
Strong communication and organizational skills.
Ability to manage multiple customers and projects.

Skills

CyberArk PAM
Privileged Access Management
Endpoint Privilege Manager (EPM)
Windows/Unix
Active Directory
IDPs
Networking
Databases
IT Security
Endpoint protection agents
Communication
Organizational skills
Customer management
Project management

Location

Remote (EMEA)

Work Type

Remote
Hybrid

Experience Level

Experienced

About the Company

Palo Alto Networks is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Our culture values trust, accountability, and shared success.
We weave AI into the fabric of everything we do.
We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.