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About the Role
This role supports the Planning Manager in coordinating approximately 50,000 service calls and 12,000 installations annually, focusing on efficiency and technician productivity. It involves managing over 100 internal engineers, coordinating with third-party teams, and ensuring work meets agreed service levels (SLAs). You will work closely with other departments and external stakeholders to optimize scheduling, solve logistical challenges, and deliver high-quality, reactive customer service. Strong communication, planning, and data interpretation skills are essential, along with the ability to thrive in a fast-paced environment.
Responsibilities
- Oversee daily planning and coordination of ~50,000 reactive calls and 12,000 installations annually across all On Trade customers, including 2.5m hl of draught beer volume.
- Use diagnostic tools and scheduling systems to plan engineer routes, ensure efficient resource use, and meet SLAs for reactive and planned work (PPMs).
- Collaborate with internal teams (Sales, Sales Intelligence) and key customers (e.g., JDW, Greene King, Whitbread) to ensure timely project delivery.
- Identify risks to KPIs and SLAs, taking action to mitigate them; manage WIP and ensure accurate task closure in systems.
- Work closely with the Planning Manager to improve team productivity and attend regular planning reviews.
- Identify operational improvement opportunities using PDCA methodology; contribute to process development and service level enhancements.
Requirements
- Educated to A Level standard or equivalent
- Advanced Microsoft Excel skills
- Co-ordination and Planning skills – excellent organisational/communication skills and ability to prioritise workload.
- Strong verbal reasoning and strategic thinking abilities
- Highly self-motivated, accurate, and deadline-driven
- Committed to personal development and continuous improvement
- Delivers excellent customer service and meets expectations
- Builds strong relationships; collaborative and team-oriented
- Calm under pressure, assertive, and professional in approach
Skills
- Microsoft Excel
- Co-ordination
- Planning
- Organisational skills
- Communication skills
- Prioritisation
- Verbal reasoning
- Strategic thinking
- Customer service
- Relationship building
- Collaboration
- Teamwork
- Assertiveness
- Professionalism
Location
- UK and Ireland
Work Type
- Full-time
Experience Level
- Entry level
Education Level
- A Level standard or equivalent
Benefits
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave
- Pension double contributions
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.)
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Global Bonus
- WPA Private Medical Care
- 26 weeks paid leave for primary caregiver
About the Company
- Brewing the world’s most loved beers and building brands consumers love.
- We empower you to dream big, lead change, and create a long-lasting legacy.
- We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
- We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy.
- We believe in collaboration and candor, which results in a dynamic culture with open communication.
- We are part of the collective, global history of beer.
- We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
- Our people grow at the pace of their talent.
- We empower our people to learn, expand their perspectives, and unlock career growth.
- In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
- Culture is at center of everything we do.
- We recruit for mindset, ambition, and cultural fit.
- We are Budweiser Brewing Group, the UK and Ireland business of AB InBev, the world’s leading brewer.
- We brew our favorite beers including Bud, Bud Light, Stella Artois, Corona, and Camden Hells.
- As part of AB InBev, we are proud to have a team of 155,000 colleagues representing 135 nationalities and to operate 28 breweries across Europe.