Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Wisr is seeking a compassionate and detail-oriented Financial Assistance Officer to join their Financial Assistance team. This role serves as the primary point of contact for Wisr customers requiring support, focusing on developing tailored and sustainable solutions to help them regain financial stability.
Responsibilities
- Manage a portfolio of customers in arrears via inbound/outbound calling and emails.
- Ensure collections activities comply with NCCP, Privacy Act, debt collections guidelines, credit reporting framework, and internal policies.
- Communicate effectively and build rapport with customers to assist them in getting their loans back on track.
- Support customers with loan payouts, account detail amendments, and payment arrangement setups.
- Liaise with external partners or third parties to support Wisr customers.
- Set up and manage payment arrangements.
- Assess hardship applications and manage existing hardship loans.
- Coordinate the issuance of default and legal notices.
- Perform ad hoc activities as required.
Requirements
- Demonstrated experience in a collections or hardship role, preferably in consumer lending.
- Working knowledge of hardship obligations, responsible lending principles, and regulatory frameworks governing collections (NCCP Act, Australian Privacy Principles, Debt Collections guidelines, Credit Reporting framework).
- Comfortable operating in a fast-paced environment.
- Ability to balance competing priorities while maintaining customer focus.
- Proven track record of providing superior customer service in a fast-paced environment, handling high volumes of calls.
- Solid verbal and written communication skills with the ability to communicate appropriately with people of all levels.
- Excellent attention to detail, time management skills, and ability to multi-task.
- Genuine interest in finding solutions for customers.
- Strong dispute-handling and resolution skills.
- Excellent negotiating skills.
- Tech savvy, inquisitive, and able to quickly learn new programs and processes.
Skills
- Collections
- Hardship support
- Customer service
- Communication
- Attention to detail
- Time management
- Multi-tasking
- Negotiation
- Dispute resolution
Location
- Australia
Work Type
- Hybrid working environment
- 3 days per week in office
Experience Level
- Mid-level
Benefits
- Flexible and hybrid working
- $500 annual wellness reimbursement
- A Day on Wisr (extra annual leave day)
- Unlimited access to LinkedIn Learning
- Access to ClassPass
- Generous paid parental leave
- Regular social events and team offsites
- Employee Assistance Program (Uprise) with up to 6 coaching sessions per year
About the Company
- Wisr is a proudly purpose-led, ASX-listed fintech on a mission to power people's progress and make a real difference in Australia.
- They build products and experiences designed to positively impact the financial health and lives of their customers.
- Wisr offers smarter, fairer loans, a round-up tool for debt reduction and savings, and a dashboard for credit score improvement.
- They are one of Australia's fastest-growing fintechs.
- Wisr is a people-first business that values flexibility.
- Wisr values psychological wellbeing and safety, fostering a high-performing culture for continuous learning and growth.
- Wisr Values: Courageously ask, “What if?”; ❤️ for the customer; Smarter parts together; Be a stunning colleague; Growth over comfort.
Equal Opportunity
- Wisr is committed to building a supportive, inclusive and diverse workplace.
- Strongly encourage applications from all backgrounds and identities.
- Happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all.
- Committed to responding to every single applicant.