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About the Role

Seasonal Retail Associates will report to the Retail Manager and are responsible for servicing all TIFF Retail Spaces, including the TIFF Shop, Pop-up, and The Market, to its customers.

Responsibilities

• Merchandise handling, restocking, organizing, folding, receiving, inventory counting and pricing
• Maintain cleanliness and an appealing aesthetic of TIFF Shop
• Greet, observe, actively listen to and engage with customers
• Monitor customer traffic to uphold safety and accessibility
• Demonstrate product knowledge and interact with customers around the Shop to meet their needs and drive sales
• Perform accurate transactions on POS system
• Open and closing duties as assigned
• Other duties as required - based on business needs

Requirements

• Secondary School Diploma or equivalent experience
• 2+ years experience in retail and/or customer service position
• Previous cash handling experience
• Adaptable to a flexible work schedule including weekends and holidays
• Must be available to work from September 10 - September 20, 2026 of the entire Toronto International Film Festival
• May be required to stand for an 8-hour shift
• Some physical activity required including lifting items up to 35 lbs
• Candidates must be legally able to work in Canada at this time
• Visa must allow you to complete the full contract

Skills

• Knowledge of Givex POS and/or Shopify is an asset
• Strong communication skills
• Takes direction well
• Excellent customer service - able to hold a conversation
• Ability to multi-task and work collaboratively in a fast-paced environment
• Interest in film, non-profits, arts and culture is considered an asset

Location

• 350 King Street West, Toronto, ON M5V 3X5

Work Type

• Contract
• Part-time
• Full Time during Festival (September 10 - September 20, 2026)

Experience Level

• 2+ years experience in retail and/or customer service

Education Level

• Secondary School Diploma or equivalent experience

Salary/Compensations

• 17.60/ hr

About the Company

• TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox.
• Our mission: To transform the way people see the world, through film.
• TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
• TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

Equal Opportunity

• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
• As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
• If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.