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About the Role
Ticket Agents work in both the Box Office and the Call Centre, providing exceptional customer service while selling tickets to all events at TIFF Lightbox. Reporting to the Manager - Customer Relations.
Responsibilities
- Providing excellent customer service in person, through inbound and outbound calling
- Handling large volume of sales on a regular basis
- Processing cash, debit and credit card transactions and balancing deposits
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Providing information about all products and services available at TIFF Lightbox
- Maintaining discretion regarding confidentiality of account information, as per privacy policy
- Adhering to all ticketing policies and procedures
- Filling, sorting and organizing Box Office materials
- Completing data entry tasks as directed
- Performing some light lifting and other duties, as required
Requirements
- Customer service experience required.
- Familiarity with Ticketing Systems is an asset; Knowledge of Archtics is preferred.
- Excellent written and verbal communication skills (in English)
- Ability to speak multiple languages is an asset
- Previous experience in a Call Centre environment or phone room
- Enthusiastic, ambitious, self-motivated, open to working in a team environment
- Ability to work calmly under pressure while balancing multiple priorities
- High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
- Previous cash handling experience is required. Experience handling sales of all types (credit, debit, gift cards)
- Able to adapt to a flexible work schedule, including evenings, weekends, and holidays.
- Must be available to work all days of the Toronto International Film Festival
- Candidates must be legally able to work in Canada at this time.
- TIFF regrets that it is unable to sponsor employment Visas.
Skills
- Ticketing Systems
- Archtics
- English communication
- Multilingualism
- Call Centre experience
- Teamwork
- Time management
- Computer literacy
- Cash handling
- Sales
- Adaptability
- Flexibility
Location
- TIFF Lightbox
Work Type
- Permanent
- Part-time
About the Company
- TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.
- TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
Equal Opportunity
- TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
- If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.