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About the Role

We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support, infrastructure management, and coordination with global teams to ensure seamless operations.

Responsibilities

• Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity.
• Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.
• Enforce IT security protocols and ensure compliance with data protection regulations and internal policies.
• Set up and support townhalls and high-profile meetings, including AV equipment and connectivity for senior executives.
• Oversee the lifecycle of IT assets including procurement, deployment, tracking, and disposal of hardware and mobile devices.
• Liaise with external vendors for hardware/software procurement, maintenance contracts, and service delivery.
• Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals.
• Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Requirements

• Native or business-level Japanese and English (spoken and written); JLPT N2 or above.
• Strong understanding of IT infrastructure, networking, and security principles.
• Familiarity with Japanese business culture and IT regulatory environment.
• Experience in multinational or large-scale IT operations.
• Exposure to ServiceNow or similar ITSM platforms is a plus.
• Minimum 4–5 years in IT operations, infrastructure support, or technical service roles.

Skills

• Hands-on experience preferred; foundational knowledge acceptable in some areas.

Location

• Tokyo Head Office

Work Type

• On-site

Experience Level

• 4-5 years

About the Company

• Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.