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About the Role

This role oversees customer success and satisfaction for airline customers in Australasia, acting as the primary point of contact to expand the footprint and grow services sales and revenue opportunities. You will manage multi-level relationships, act as a trusted advisor, and provide an escalation point, leveraging value-oriented sales frameworks and existing relationships to meet revenue targets while ensuring high service levels.

Responsibilities

• Lead regional account planning to provide reasonable and thorough revenue projections for key account budgeting purposes.
• Transform engagement with accounts to elevate the level of conversation to executive value-oriented solution selling.
• Leverage industry solution experts/presales as part of a complex sales strategy.
• Manage local partner relationships, including technology, service, and trade partners.
• Leverage B2B sales process/methodology, including pipeline, account planning, proposals, and contracts.
• Understand and thrive in solution selling for cutting-edge/future technologies, driving a lean style of constant experimentation and learning.
• Understand holistic customer service and take ownership in continually improving customer Net Promoter/satisfaction scores.
• Collaborate with cross-functional teams and build target lists of accounts for the Flightscape business.
• Work closely with the strategy team to align product roadmap, market research, and account-based-marketing capabilities.
• Meet and strive to exceed assigned sales quota through direct sale of all Flightscape products and services.
• Grow and manage assigned territory efficiently and effectively.
• Identify, build, develop, and maintain customer and stakeholder relationships.
• Provide accurate pipeline management and reporting and execute tactical sales plans.
• Call on prospective customers and provide technical product information and demonstrations.
• Attend conferences and organize regional sales events to promote Flightscape visibility and generate leads and sales.
• Learn and maintain current knowledge of Flightscape' products, services, and competitors’ landscape.
• Help establish and then comply with sales policies, pricing guidelines, and best practices for Flightscape' service offering.
• Become proficient with the Flight Services industry in the pursuit of individual and corporate goals.
• Maintain the highest standards of integrity and respect for co-workers, customers, and prospects.
• Build on key existing relationships at strategic accounts to drive great spend and sales opportunities.
• Establish and maintain strong relationships with potential customers using extensive specific skill sets and relationships in the region.
• Validate the customer’s need and budget allocation.
• Establish selling strategy for specific opportunities, teaming, partnership, work share.

Requirements

• At least 5 years of experience within aviation related software solution business, preferably working with airlines on operational solutions in the region.
• At least 5 years’ experience in complex B2B Airline operational sales/account management.
• A strong individual brand and trusted relationships in key accounts in the region.
• Proven track record of hitting revenue targets in high growth environments.
• Proficient in talking with customers and inspiring engagement in a cutting-edge vision.
• Expert in value-based/business case selling.
• Proven experience in collaborating across multi-disciplinary teams and time zones.
• Strong ability in best-practices and standards for world class enterprise software sales.
• Strong time management, multi-tasking, and organizational skills.
• Airline industry experience.
• Great communication skills (with very high proficiency in verbal and written English and Bahasa/Indonesian).
• Experience in complex analytics software/AI/algorithms for planning, scheduling, constraints theory (Desirable).
• Exposure to working within a global multi-national company (Desirable).

Skills

• Sales
• Account Management
• Customer Success
• B2B Sales
• Value-Based Selling
• Business Case Selling
• Relationship Management
• Pipeline Management
• Forecasting
• Cross-functional Collaboration
• Communication (Verbal and Written English and Bahasa/Indonesian)
• Time Management
• Multi-tasking
• Organizational Skills
• Solution Selling
• Analytics Software
• AI
• Algorithms
• Planning
• Scheduling
• Constraints Theory

Location

• Australasia (including but not limited to, Australia, New Zealand, South Pacific and south Asia)

Work Type

• Regular
• Full-time

Experience Level

• At least 5 years of experience within aviation related software solution business
• At least 5 years’ experience in complex B2B Airline operational sales/account management

Benefits

• Comprehensive benefits support you professionally and personally.

About the Company

• At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
• As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive.
• We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.
• Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way.
• Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

Equal Opportunity

• CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law.
• We encourage applicants who may not meet every qualification to apply.
• Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
• As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step.
• CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.