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About the Role

We are seeking an experienced Senior Delivery Lead to drive the successful delivery of complex, high-risk technology products and services that support NESA's strategic transformation objectives. This role combines project delivery leadership with Agile and Scrum Master responsibilities, ensuring products are delivered on time, within scope and budget, and achieve meaningful outcomes for users and stakeholders. You will play a key role in fostering a culture of agility, collaboration and continuous improvement while supporting the delivery of innovative technology solutions across the organisation. This is an exciting opportunity for a delivery professional who thrives in fast-paced environments, enjoys solving complex problems, influencing stakeholders and leading teams through change. You will have the opportunity to shape delivery practices, mentor others in Agile ways of working and contribute to significant organisational transformation initiatives.

Responsibilities

Planning and managing the delivery of complex products and services using Agile and Lean methodologies.
Leading and coaching delivery teams to achieve key milestones, manage dependencies and deliver high-quality outcomes.
Acting as Scrum Master to promote Agile practices, continuous improvement and effective team performance.
Building and maintaining strong relationships with stakeholders, managing expectations and resolving issues to support successful delivery outcomes.
Monitoring delivery performance, identifying and managing risks, issues and dependencies, and escalating matters where required.
Driving continuous improvement initiatives through evaluation, customer feedback, process optimisation and lessons learned.
Preparing governance artefacts, reports and delivery documentation to support informed decision-making and organisational transparency.
Working with product owners, vendors and business stakeholders to support delivery planning, resource management and prioritisation.

Requirements

Demonstrated experience leading the delivery of complex technology, digital or business transformation initiatives using Agile delivery frameworks and Scrum methodologies.
Strong project management capability, with experience managing scope, schedules, risks, dependencies, governance and stakeholder engagement across multiple workstreams.
Exceptional communication and stakeholder management skills, with the ability to influence, negotiate and build trusted relationships across all organisational levels.
Experience leading teams through change, embedding Agile ways of working and supporting the adoption of new processes and practices.
Proven ability to manage competing priorities, tight deadlines and evolving stakeholder requirements while maintaining a focus on quality outcomes and customer experience.
Experience coaching, mentoring and developing team capability in delivery management, Agile practices and continuous improvement.
Excellent written and verbal communication skills and exceptional stakeholder engagement and communication skills with an ability to influence senior staff and internal working teams.
Deep experience with Microsoft Dynamics 365 Customer Service in a regulated or government setting is highly desirable, with relevant certifications or demonstrated platform expertise preferred.
A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role.

Skills

Agile
Scrum Master
Lean methodologies
Project management
Stakeholder management
Agile practices
Continuous improvement
Microsoft Dynamics 365 Customer Service

Location

Hybrid work arrangements available

Work Type

Full-time
Temporary

Experience Level

Clerk Grade 9/10
Experienced Senior Delivery Lead

Salary/Compensations

$129,464 to $142,665 p.a.

Benefits

Employer’s contribution to superannuation
Leave loading
Flexible working arrangements
Generous leave entitlements
Access to discounted health and fitness memberships via Fitness Passport
Employee assistance program
Annual flu vaccinations
Salary packaging options

About the Company

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (e.g., setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740 FTE staff) with significant state-wide impact.

Equal Opportunity

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.