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About the Role

This role leads a team responsible for solving operational challenges and uncovering opportunities to elevate how the Legal Department works. You will set direction, coach team members, and drive execution and accountability for initiatives that improve efficiency, scalability, and impact across the organization.

Responsibilities

• Lead a team responsible for delivering, evolving, and supporting legal technology solutions, including contract lifecycle management (CLM) and workflow management technologies.
• Oversee the design, configuration, and continuous improvement of these solutions in partnership with Legal, IT, and multi-functional stakeholders.
• Define future state processes, align requirements to business objectives, and drive high quality solution delivery through clear requirements, effective testing and deployment practices, and measurable outcomes.
• Provide leadership oversight for run-the-business operations and project execution, including prioritization of work, issue resolution, stakeholder communication, and adoption through training and documentation.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; equivalent professional experience; or a Juris Doctor degree.
• 10+ years of experience in Business Operations, Legal Operations, or a similar role.
• Experience leading teams and complex initiatives with direct people management responsibility within a legal or highly regulated environment.
• Experience applying agile product or program management practices to deliver scalable solutions.
• Proven expertise in evaluating, implementing, scaling, and optimizing CLM, workflow management, and other legal technology solutions in complex, multi-functional environments.
• Deep, hands-on expertise across end-to-end legal contracting and related processes.
• Strong analytical, problem solving, and action-oriented leadership skills.
• Proven track record of cutting through noise, focusing teams on the highest impact priorities, and moving initiatives forward decisively without overengineering solutions.

Skills

• Contract Lifecycle Management (CLM)
• Workflow management technologies
• Agile product or program management practices
• Legal technology solutions
• End-to-end legal contracting and related processes
• Analytical skills
• Problem solving skills
• Leadership skills

Location

• RTP, NC
• East coast hours

Work Type

• Hybrid

Experience Level

• 10+ years of experience
• Direct people management responsibility

Education Level

• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field
• Equivalent professional experience
• Juris Doctor degree

Salary/Compensations

• $174,900.00 - $221,800.00 (U.S. and/or Canada)
• $207,600.00 - $329,300.00 (New York City Metro Area)
• $187,100.00 - $294,600.00 (Non-Metro New York state & Washington state)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• Restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• Flexible vacation time off program (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (non-sales roles)
• Performance-based incentive pay (sales roles)

About the Company

• Cisco’s Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services at scale.
• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
• We work as a team, collaborating with empathy to make really big things happen on a global scale.
• Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.