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About the Role

The Shift Leader acts as a monitor and enforcer of daily operations, procedures, staff supervision, and customer experience. This role supports the founders' goals of ensuring satisfied customers, knowledgeable employees, and a fulfilling customer experience. The Shift Leader reports to the Shop Manager.

Responsibilities

• Maintain the highest standards of cleanliness and order in the storefront and kitchen.
• Ensure opening and closing procedures are completed consistently and to expected standards.
• Accurately process all transactions, including cash, credit cards, and gift cards.
• Prepare and serve all offered menu items.
• Be knowledgeable and enthusiastic about Lick Honest Ice Creams and its unique qualities, sharing this knowledge with customers.
• Answer all customer questions, including sourcing of ingredients and ice cream crafting methods.
• Identify and resolve customer issues or complaints.
• Perform all other related duties as requested.
• Follow company uniform policy.
• Follow all policies and procedures outlined in the company handbook.

Requirements

• Fully support the founders' mission and brand integrity.
• Fully engage in day-to-day operations, primarily front of house with consideration for back of house.
• Maintain the highest shop and food/health sanitary and cleanliness levels.
• Treat the position as a responsibility and be accountable for all actions, decisions, and direction given.
• Treat the position as a priority and be ready to lead shifts, team members, and assigned tasks.
• Surface concerns or frustrations immediately and directly to the shop manager.
• Assume positive intent.
• Take initiative.
• Lead by example.
• Handle public inquiries in a timely and friendly manner.
• Maintain a flexible schedule based on shop needs.
• Must be available for at least 3 shifts a week.
• Able to communicate clearly and professionally with customers and team members (face-to-face or by telephone).
• Able to read and comprehend written material.
• Able to stand for shifts lasting up to 8 hours on concrete flooring.
• Perform tasks involving repetitive motion, including the use of arms, hands, wrists, and back.
• Able to use hands to handle, control, or feel objects, tools, or controls.
• Manage personal time and the time of others.
• Monitor and control resources, including collecting payments, managing the till, and managing inventories.
• Able to lift 50 lbs.

Skills

• Customer service
• Transaction processing
• Food preparation
• Communication
• Time management
• Inventory management

Location

• Shop

Work Type

• Full-time
• Part-time

Experience Level

• Shift Leader

Education Level

• Food handlers permit required

About the Company

• Lick Honest Ice Creams