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About the Role
Kyndryl is seeking a dynamic Account Management Partner to revolutionize relationship management, drive account growth, and boost profitability. This role involves creating, maintaining, and developing deep customer connections, proactively driving account growth, selling new offerings, minimizing renewal erosion, and developing cutting-edge account strategies for Kyndryl's most valuable accounts.
Responsibilities
- Create, maintain, and develop deep customer connections.
- Build trusted relationships with top-level executives.
- Drive proactive account growth.
- Sell new offerings.
- Minimize erosion in renewals.
- Develop and execute cutting-edge account strategies.
- Identify and qualify new opportunities.
- Build relationships with key decision-makers.
- Deliver tailor-made solutions.
- Collaborate with other sales team members.
- Execute prospecting, closing deals, and post-deal management.
- Lead one or more Portfolio or Strategic accounts.
- Generate new opportunities and expand existing work into larger scopes and new capabilities.
- Build a strong go-to-market pipeline with partners.
- Pursue and conquer new deals with partners.
- Provide innovative solutions.
- Own the account P&L.
- Take charge of customer satisfaction.
- Ensure account compliance.
- Maintain a stellar reputation.
Requirements
- 5+ years experience running account P&L.
- Deep knowledge of business and technology trends and industry best practices.
- 10 years of experience managing sales process end-to-end for Industrial / Manufacturing sector.
- Proven experience with revenue growth, cost, profitability, trends, and risks.
- Open minded and empathetic approach in relationships with customers.
- Japanese language proficiency.
Skills
- Account Management
- Relationship Management
- Sales
- Business Development
- Customer Success
- P&L Management
- Strategic Planning
- Opportunity Qualification
- Solution Selling
- Collaboration
- Pipeline Management
- Market Analysis
- Compliance
- Empathy
- Growth Mindset
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 5+ years
- 10 years
Education Level
- Bachelor's degree or Master's degree
Benefits
- Flexible, supportive environment
- Well-being is prioritized
- Potential for growth
- Hands-on experience
- Learning opportunities
- Certifications in all four major platforms
- Be Well programs (financial, mental, physical, social health)
- Personalized development goals
- Continuous feedback
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching
About the Company
- Kyndryl runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.
- Kyndryl is at the heart of progress with proven expertise and AI-powered insight.
- Kyndryl enables smarter decisions, faster innovation, and a lasting competitive edge.
- Kyndryl offers opportunities to grow careers, broaden knowledge, or specialize in specific sectors.
- The "Kyn" in Kyndryl means kinship, representing strong bonds with each other, customers, and communities.
- Kyndryl focuses on ensuring all Kyndryls feel included and welcomes people of all cultures, backgrounds, and experiences.
- Kyndryl believes in growth and encourages applications even if not every requirement is met.
- Kyndryl's number one driver of employee engagement is belonging.
- Kyndryl is dedicated to welcoming everyone, allowing individuals to thrive and contribute to a culture of empathy and shared success.
- Kyndryl offers a dynamic, hybrid-friendly culture that supports well-being and empowers growth.
- Kyndryl champions career journeys with powerful tools, personalized development goals, and continuous feedback.
- Kyndryl fosters a culture that values empathy, restless learning, and devotion to shared success.
- Kyndryl achieves progress the world depends on, with purpose.
- Kyndryl is committed to sustainable progress for customers and supporting communities.
Equal Opportunity
- Kyndryl welcomes people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.