Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

ConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW (TfNSW), is entrusted with the management of the Harbour Zone. We have a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We have an exciting opportunity for a Customer and Stakeholder Administrator to join our Rockdale office. The Customer and Stakeholder Administrator will provide ConnectSydney’s Customer and Stakeholder team with administrative support.

Responsibilities

Manage the outwardly facing community inbox, and assign actions to team members for response
Maintain data records for project communication and maintenance work
Support the functionality of the wider Customer and Stakeholder team
Update and maintain Consultation Manager recording and closing out all interactions
Organise distribution of collateral and information using traditional and digital channels
Work closely with ConnectSydney’s Asset and Maintenance team to develop an understanding of the network and team responsibilities
Support research and survey programs to provide insights on Harbour Zone stakeholders, communities, and customers
Assist with the development of monthly data reporting
Assist with Transport for NSW (TfNSW) milestone weekly reporting requirement
Seek to provide a high level of customer service to bolster the organisation’s reputation and build goodwill
Manage all data entry and record keeping relevant to the team function

Requirements

Customer service experience is essential
Exposure to the building/construction/engineering sectors is desirable
Previous office administrative experience is desirable
Highly organised and methodical
Excellent attention to detail
Excellent written and verbal communication skills
Ability to juggle competing priorities

Location

NSW - Rockdale

Work Type

Full-time

Benefits

Growth – Opportunities for career development across business units
Discounts – Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers
Access to novated leasing
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave available
Culture – Dedicated to fostering a workplace environment that values diversity and inclusion, and recognise and celebrate excellence throughout the year

About the Company

ConnectSydney is a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW (TfNSW), entrusted with the management of the Harbour Zone.
Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries.
We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.

Equal Opportunity

ConnectSydney is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities.
We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.
ConnectSydney encourages and welcomes the opportunity for applicants to share their lived experiences.
We celebrate diversity at ConnectSydney and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Feel free to email Talent.Acquisition@servicestream.com.au for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.