Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Technical Escalation Engineering (TEE) team at Datadog plays a critical role in driving global success by enabling customers to harness the full power of Datadog's platform. Through deep technical expertise, problem-solving, and customer engagement, the team educates, guides, and troubleshoots, delivering high-impact solutions. This role offers an opportunity to tackle challenging technical problems, collaborate with Engineering and Product, and mentor teams worldwide.

Responsibilities

Manage, develop, coach, and mentor Technical Escalation Engineers and/or people managers and their teams.
Respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s integrations.
Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives.
Ensure the successful onboarding and development of Technical Escalation Engineers.
Oversee all projects and initiatives within the region and cross-regionally.
Collaborate cross-functionally with senior leaders to implement operational improvements.
Refine escalation workflows, optimize product feedback loops, and ensure global support strategy meets high standards.
Act as a key liaison across Datadog, driving alignment between Support, Sales, Customer Success, Engineering, and Product.
Conduct regular 1:1s with team members for constructive feedback and skills development.
Assist recruiting efforts to find and hire top talent.
Ensure all quarterly targets for the region and functional area are met.

Requirements

A strategic and people-first leader with a proven track record of managing high-performing teams, including leading other managers.
Ability to coach and develop talent, fostering a culture of collaboration, ownership, and massive impact.
Product-minded with the ability to connect technical expertise to business.
Understand how to bridge the gap between customer needs, product development, and operational excellence.
Data-driven and outcome-focused, leveraging insights to guide decision-making and optimize team performance.
Strong cross-functional collaborator, adept at working with Engineering, Product, and other stakeholders.
Constantly seeking ways to refine how technical enablement, self-service, and customer engagement contribute to team and product strategy.
An advocate for customer success, ensuring escalations, feedback loops, and product signals influence product direction.

Skills

Technical Expertise
Problem-Solving
Customer Engagement
Coaching
Mentoring
Cross-functional Collaboration
Data Analysis
Operational Improvement
Product Feedback
Recruiting

Location

Hybrid

Work Type

Hybrid

Experience Level

Management
Leadership

Benefits

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program
New hire stock equity (RSUs)
Employee stock purchase plan (ESPP)
Continuous professional development
Product training
Career pathing
Inclusive company culture
Community Guilds and Inclusion Talks

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.