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About the Role

As an Ambassador of A. Lange & Söhne, the Watch Advisor will provide an exceptional customer experience in our brand-new boutique, introducing the brand's legacy of precision and luxury to new clientele. This role involves utilizing innovative retail tools, crafting tailored sales strategies, and guiding customers through a personalized journey while meeting sales targets and upholding the brand's craftsmanship.

Responsibilities

Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
Be attentive, responsive, and versatile to client requests.
Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
Consistently achieve and/or exceed the individual & Boutique overall monthly sales target.
Provide excellent client experience by maintaining the highest degree of courtesy and professionalism.
Lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
Negotiate and handle objections with ease.
Identify potential sales leads and perform targeted follow-up generating product selling opportunities.
Participate in networking events to generate traffic and brand exposure.
Develop outreach initiatives, maintain CRM efficiency, and build long-lasting business relationships.
Communicate professionally via telephone, email, and SMS messaging.
Maintain a precise and efficient business schedule.
Analyze client data to generate sales.
Capture consistent, accurate, and relevant client data to build and develop lasting relationships.
Resolve client issues/concerns and escalate as needed.
Partner with Management to develop and participate in in-store and offsite events and networking.
Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
Maintain presentable and professional attire and appropriate language.

Requirements

Possess ‘can do’ attitude and understanding for Luxury client experience.
3+ years of prior work experience in timepiece related field.
Exhibits critical thinking skills and is strong in solution oriented.
Availability and flexibility to work to the changing of Boutique schedule.
Strong verbal, written and organizational skills.
Proficiency with MS Office, Excel software required.
Secondary language is a plus.

Skills

Sales
Customer Experience
Retail
Clienteling
CRM
Communication
Negotiation
Networking
MS Office
Excel

Location

New York, NY

Work Type

Full-time

Experience Level

3+ years

Benefits

Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
Encourage curiosity, career drive, and big dreams.

About the Company

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector.
Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition.
What we expect from our watches, we expect from us: Never stand still.