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About the Role

The Business Operations Manager / Senior Manager plays a significant role in building the functions to unlock growth and help the Company scale. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems. This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives.

Responsibilities

Take Whatnot global: Partner with Product and Engineering to ensure international needs are built into scalable, global solutions, conduct primary research to identify high-impact opportunities across product, pricing, and incentives, and own key metrics including buyer and seller funnels, growth, marketing investments, and margin dynamics.
Scale our marketing engine: Bring business-side rigor to capital deployment, measurement, and prioritization; deep-dive into complex channel decisions, build nascent capabilities, and ensure the org and hiring roadmap keeps pace with ambitions.
Build a great business: Partner with StratFin and Data to ensure a healthy, durable business; lead analyses across key margin levers and growth investments, inform pricing decisions, and translate findings into concrete recommendations and actions for leadership.
Help Whatnot run better: Build tooling to track progress against aggressive goals, highlight key metrics, resource allocation, and blockers, helping teams stay lean and iterate faster.
Deliver for our users: Pressure-test new products and capabilities, partner with Product, Engineering, and Operations to improve the buyer and seller experience, and own end-to-end resolution of high-impact issues when things go wrong.

Requirements

Bachelor's degree in Business, Economics, or related field
5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup
Able to move remarkably fast with little structure, guidance
Curious to learn about different parts of the business and how to pull certain levers to grow faster
Ability to operate independently and go deep on ambiguous projects
Demonstrated ability to work and influence cross-functionally
Proactive, great at communicating with different audiences and can bring stakeholders on-board
Track record for driving change and impact in a fluid, unstructured working environment
Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges

Skills

AI tools
SQL
dashboards

Location

Remote

Work Type

Remote
Full-time

Experience Level

Manager
Senior Manager

Education Level

Bachelor's degree

Salary/Compensations

$185,000/year - $215,000/year

Benefits

Flexible Time off Policy and Company-wide Holidays
Health Insurance options including Medical, Dental, and Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance on wellness
Annual allowance towards childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally
Monthly allowance to dogfood the app
Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

About the Company

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
Sellers are building real businesses across hundreds of categories.
Building live commerce at a scale that's never been done in the West.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.