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About the Role
The Assistant Store Manager supports the daily operations of one or more self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing sales processes, and handling customer accounts.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure high standards of cleanliness through continuous maintenance of the site, including office, and interior/exterior of the storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
- High School diploma or GED required; college education is a plus.
- Bilingual Spanish required.
Skills
- Customer relationship management
- Sales
- Customer service
- Cash handling
- Payment processing
- Bank deposits
- Maintenance
- Safety inspections
Location
- Multiple stores in the district
Work Type
- Full-time
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED
- College education is a plus
Salary/Compensations
- $19.33-$22.00 Hourly
Benefits
- Daytime hours with potential for Sundays off
- Outstanding company culture with growth opportunities
- Competitive starting pay
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program with rewards towards medical premium
- BenefitHub discounts
About the Company
- Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
- We believe the world is a better place when people love what they do.
- Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best.
- Founded in 1977, headquartered in Salt Lake City, UT.
- Largest operator of self-storage facilities and largest third-party self-storage management company.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.