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About the Role

The Manheim Mobile Inspections Manager reports to the Regional Director and is responsible for the effective leadership and supervision of a team of Mobile Inspection Supervisors and Mobile Inspectors within one to three Manheim Market Centers. The Manager’s primary focus is to ensure operational excellence within the assigned Market Center(s) by delivering industry leading mobile inspection, new car inspection, and floorplan audit services. This role has accountability for the people, quality, productivity, and safety within the assigned Market Center(s).

Responsibilities

Oversee the work of Supervisors and provide direction and guidance to team members.
Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations.
Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service.
Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s).
Participate in operational process development and implementation of projects.
Build and maintain a strong working relationship with internal and external partners.
Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.
Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns.
Recruit, hire, onboard, and provide ongoing support to employees.
Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director.
Coach, develop, and empower team members, and create a cohesive team environment.
Procure, distribute, and track company equipment.
Visibly demonstrate a commitment to safety by following all safety and health procedures.
Model proper safety behaviors and monitor the team’s adherence to them.
Conduct regular performance reviews for all direct reports.
Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned.

Requirements

Bachelor’s degree and 6+ years’ experience with at least one year in management or lead role required; or equivalent combination of education and work-related experience.
Automotive, auction and/or field service experience preferred.
Excellent management and supervisory skills with experience in team member development.
Strong computer skills with proven ability to utilize Microsoft suite.
Experience with data visualization tools (Tableau, PowerBI, etc.) and scheduling & routing software is preferred.
Ability to work in a high performance, fast-paced team environment.
Excellent customer service and problem-solving skills.
Demonstrated business acumen and analytical skills to review complex information and formulate tactical, operational plans for assigned Market Center(s).
Self-motivated and can motivate others.
Excellent organizational skills, customer-focused, proactive, and team-oriented.
Effective communication (written and verbal) and interpersonal skills required.
Ability to set priorities and solve problems.
Ability to work with remote supervision, and to supervise remote employees.
Vision abilities required include close, distance and depth perception.
Ability to sit, stand or walk for prolonged periods of time.
Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
Exposure to moderate noise levels and may be exposed to fumes and odors.
Regular exposure to outside environmental conditions.
Must have a valid driver’s license and a safe driving record.
Regular travel within the region, including overnight travel, is required.
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
Must clear a pre-employment drug test.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.

Skills

Leadership
Problem solving
Meeting skills
Ability to work in groups
Provide constructive feedback
Data visualization tools (Tableau, PowerBI, etc.)
Scheduling & routing software
Customer service
Business acumen
Analytical skills
Organizational skills
Communication (written and verbal)
Interpersonal skills

Location

Seattle, WA
San Francisco Bay Area, CA

Work Type

Hybrid
Remote

Experience Level

Manager - People Leader
6+ years’ experience
at least one year in management or lead role

Education Level

Bachelor’s degree

Salary/Compensations

$88,800.00 - $133,200.00

Benefits

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

About the Company

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future.
That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference.
They have a passion for finding new solutions and working with brilliant colleagues.
Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers.
And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.
To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Equal Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets.