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About the Role

As a Membership Manager at Fitness First, you will lead a high-energy team, driving club growth and member experiences. This role involves coaching, mentoring, and motivating your team to achieve sales and retention targets while ensuring exceptional member service.

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Requirements

• Proven background in sales and customer service, with a track record of achieving KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification.
• WWCC may be required depending on state.

Location

• New South Wales
• Victoria

Work Type

• Full-time

Experience Level

• Leadership experience

Salary/Compensations

• Base salary + uncapped commission, with realistic earnings of $80K+

Benefits

• Complimentary Platinum Fitness First membership
• Anniversary leave
• Additional gym membership for friends or family through Recognition for Service Awards
• Opportunities to grow career across Fitness & Lifestyle Group

About the Company

• Fitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs.
• Fitness First believes that fitness inspires people to excel, requiring courage, determination, and dedication.
• Fitness First is part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness company.

Equal Opportunity

• Fitness and Lifestyle Group encourages individuality and acknowledges the value diversity and inclusivity brings.
• We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.