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About the Role

Serve as the primary point of contact for technical assistance, ensuring smooth daily operations and an excellent end-user experience. This role is crucial for maintaining organizational productivity and supporting a modern IT environment.

Responsibilities

• Provide tier 1 and tier 2 technical support to end-users on Windows and macOS, both on-site and remotely.
• Manage user accounts, access, and authentication using Okta and Microsoft Entra ID.
• Administer and support SaaS applications, including user provisioning and license management.
• Execute employee on-boarding and off-boarding processes, including device preparation and account setup.
• Support and troubleshoot hardware and peripherals such as laptops, monitors, printers, and mobile devices.
• Administer Microsoft Office 365 and Google Workspace at a basic admin level.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Track and manage support tickets, ensuring SLAs are met and end-users are informed.
• Collaborate with InfoSec and IT Operations on security best practices and compliance.
• Contribute to IT projects, automation initiatives, and process improvements.

Requirements

• 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role.
• Hands-on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra ID (users, groups, policies, DNS).
• Hands-on experience with Google Workspace administration.
• Experience administering SaaS applications.
• Experience with MDM solutions (e.g., Jamf, Intune, Kandji).
• Proven experience owning user on-boarding and off-boarding processes end-to-end.
• Solid experience troubleshooting hardware, peripherals, and conferencing equipment.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.

Skills

• Okta
• Microsoft Entra ID
• Google Workspace
• Microsoft Office 365
• SaaS administration
• MDM solutions
• Jamf
• Intune
• Kandji
• Hardware troubleshooting
• Software troubleshooting
• Network fundamentals
• TCP/IP
• DNS
• DHCP
• VPN
• Wi-Fi

Location

• San Francisco, CA

Work Type

• Hybrid

Experience Level

• 4+ years of experience

Benefits

• Dynamic and collaborative work environment
• Balanced hybrid work model (4 days in-person, 1 day remote)
• Opportunities for professional growth and certifications
• Exposure to modern IT tools, automation, and cutting-edge technologies
• Chance to make a real impact on employee experience

About the Company

• Bright Data offers a dynamic and collaborative work environment with opportunities for professional growth and exposure to modern technologies.