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About the Role

As a Back of House Assistant, you will support the delivery of great customer experiences by being fast, accurate, and efficient in processing merchandise from the stock room to the selling floor. You are operationally driven with a high attention to detail and energy to keep up with customer demand.

Responsibilities

• Support the Back of House Manager/Supervisor with handling deliveries.
• Maintain order and tidiness of the back of house area.
• Avoid damage and prevent stock loss.
• Assist the sales team with product queries and customer requests.
• Collect requested footwear product styles/sizes with urgency and deliver them to customers.
• Ensure Back of House standards are maintained in line with company expectations.
• Ensure products are priced and tagged correctly.
• Assist in maintaining standards on the shop floor by replenishing stock levels.
• Ensure all size ranges are available.
• Work under the guidance of the Store Manager and Back of House Management team to achieve KPIs and targets.

Requirements

• Customer service experience within retail, hospitality, or a like industry.
• Experience working in a Back of House or Warehouse environment is favourable, but not essential.
• Maintains a positive can-do attitude.
• Organisational skills.
• Strong operational skills with a high level of attention to detail.
• Thrives in a fast-paced, ever-changing environment.
• Ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career, and learn new skills.
• Strong communication skills.
• Someone who thrives in a team environment.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.
• Consent to a VEVO Check to verify working rights where required.

Skills

• Customer service
• Back of House operations
• Warehouse operations
• Organisational skills
• Operational skills
• Attention to detail
• Communication skills
• Teamwork

Location

• Australia
• New Zealand

Work Type

• Rostered shifts
• Varying shift times
• Full-time

Experience Level

• Entry level

Benefits

• Training and development opportunities
• Opportunity to progress across all areas of the business
• Attractive staff discount (also for friends and family)
• Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

About the Company

• Known as the 'Undisputed King of Trainers', JD Sports is a global Sports Fashion brand in footwear and apparel.
• Founded in 1981 in Greater Manchester, UK, JD Group is a leading global sports fashion retailer with over 3,400 stores worldwide.
• JD Sports launched in Australia and New Zealand in 2017 and has grown to over 70+ stores across NSW, VIC, QLD, WA, SA & TAS.
• The company's mission is to offer unparalleled service and style, providing access to the biggest brands, best products, and a memorable customer experience.
• Working at JD Sports is described as a state of mind, an attitude of challenging the norm and creating one's own path.

Equal Opportunity

• JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.