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About the Role

Truyu is seeking a Customer Operations Manager to own customer communications and lead daily business operations. This role is ideal for someone resourceful, proactive, and excited to build a product from the ground up in a fast-moving team.

Responsibilities

• Lead day-to-day operations for Truyu, overseeing all customer communications
• Ensure all customer inquiries are responded to quickly and drive continuous uplift to the customer experience
• Work closely with product and engineering colleagues to address customer queries
• Collaborate with cross-functional teams including marketing, product, and compliance to support Truyu’s strategic goals
• Support in delivery of internal communications, reporting and administrative tasks
• Driving operational improvement and leveraging technology and automation to streamline and scale
• Supporting with ad-hoc administration tasks as required

Requirements

• Proven experience or strong interest in operations management, preferably in fintech, digital ventures, or startup environments
• Experience in delivering exceptional customer service, both on the phone and written communications
• Strong organizational and communication skills, with the ability to manage multiple priorities
• Familiarity with customer experience tools (e.g. HubSpot)
• A proactive mindset with a passion for innovation and continuous improvement
• Comfortable working in a fast-paced, ambiguous environment
• Strong stakeholder engagement and relationship management skills
• Passion for leveraging AI tools to drive efficiency and productivity

Skills

• Operations Management
• Customer Service
• Communication Skills
• Organizational Skills
• HubSpot
• AI Tools

Location

• South Eveleigh

Work Type

• Flexible work options

Experience Level

• Operations Management

Benefits

• Flexible work options
• Communities of practice
• Development opportunities

About the Company

• Truyu is a digital protection tool created by x15ventures, CommBank's corporate venture scaler.
• x15ventures is wholly owned by CommBank.
• x15 is a venture-scaler, powered by CommBank.
• We build, buy, and invest in startups that will benefit the bank’s 15 million customers and beyond.
• In navigating the space between corporate and startup worlds, our people open themselves up to new levels of career-defining opportunity.
• We're an employer of technologists, growth, and digital talent, as well as more traditional operations and lending people, and we harness this collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.
• We are looking forward to hearing from you if you're interested in a career that enables you to access the space between corporate and start up, and excited by the challenge of driving and delivering new innovations that will help shape the bank of the future.

Equal Opportunity

• We're keen to support you with the next step in your career.
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