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About the Role

Responsible for customer relationship management through effective technical skills to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally and be located in the Northwest (Northern CA, Washington or Oregon).

Responsibilities

• Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
• Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
• Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
• Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
• Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations.
• Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
• Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
• Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, requiring overnight stays and air travel nationwide.

Requirements

• 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
• Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
• Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
• Comfortable using a wide range of diagnostic tools and test equipment.
• Practical problem-solving skills in regulated service environments.
• Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation.
• Candidates must reside in a city within their territory (Northern California, Washington or Oregon) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport.
• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.

Skills

• Technical knowledge
• Customer relationship management
• Troubleshooting
• Servicing equipment
• Maintaining equipment
• Electronic principles
• Mechanical principles
• Networking principles
• Diagnostic tools
• Test equipment
• Problem-solving

Location

• Northwest (Northern CA, Washington or Oregon)

Work Type

• Field role
• Full-time

Experience Level

• 1+ years of diagnostic imaging service experience
• 3+ years in an electromechanical service environment

Education Level

• Associate degree in electronics or a related field
• Equivalent combination of education and hands-on experience

Salary/Compensations

• Pay range for AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VI, VA, WV, WI, and WY is $42.00 to $65.00 hr.
• Pay range for DE, MD, MN, and RI is $44.00 to $69.00hr.
• Pay range for CA, CT, MA, NJ, NY, WA, and Washington, D.C. is $47.00 to $73.00hr.
• On-call pay
• Actual base pay offered may vary based on job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
• Other compensation, such as an annual incentive plan or long-term incentives may be offered.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Company fleet/car (if applicable)
• Training
• Advancement opportunities

About the Company

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
• Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
• Together, we deliver better care for more people because we believe that every human matters.
• We acknowledge and embrace our differences and uniqueness and listen to and value each other's views.
• When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
• It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
• As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
• To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.