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About the Role
Join Western Union as a Front-Line Associate, a role focused on maintaining customer service standards, processing money transfers, managing cash registers, and ensuring loss prevention. This position is key to our mission of making financial services accessible globally.
Responsibilities
- Welcome customers and provide guidance on processing transactions.
- Ensure all transactions comply with company rules.
- Professionally handle customer inquiries in a timely manner.
- Manage cash handling and cash register operations, including report generation using MS Office tools.
- Collaborate with a team to meet operational and performance targets.
Requirements
- 2 years of customer service experience, preferably in financial services or retail.
- Problem-solving skills.
- Experience in cash handling and currency exchange.
- Strong communication skills.
- Fluency in English; additional languages like Hindi are a strong advantage.
- Proficiency in MS Office tools (MS Excel, Word, Outlook).
- Flexible availability, including Sundays.
- Strong attention to detail and a high level of integrity.
Skills
- Customer Service
- Cash Handling
- Currency Exchange
- Communication
- MS Office Suite
- Problem-Solving
- Attention to Detail
- Integrity
Location
- Sydney, Australia
Work Type
- Full Time
Experience Level
- 2 years
Benefits
- Short-term incentives
- Accident and life insurance
- Access to best-in-class development platforms
- Annual Leave
- Sick leave
- Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life and Disability policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
- Public holidays
- Superannuation
About the Company
- Western Union powers your pursuit and is positioned to become the world's most accessible financial services company, transforming lives and communities.
- We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories.
- We design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
- We support our employees in achieving their professional aspirations with opportunities to learn new skills and build a career.
- We are moving beyond remittances, beyond cash, and beyond the expectations of our customers, transforming into a digital-first company built on a retail foundation and powered by next-generation payments.
Equal Opportunity
- We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
- We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
- The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.