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About the Role

As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo. You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality. By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact.

Responsibilities

Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilities.
Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks.
Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes.
Continuously track and optimize technical health indicators—including API usage, integrations, custom modules, and login trends—to catch and mitigate risks before they ever impact stability.
Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events.
Lead the charge on small proof-of-concept pilot projects, testing out-of-the-box software scenarios with stakeholders before running a full-scale organization roll-out.
Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases.

Requirements

Bring 5+ years of core technical troubleshooting expertise layered with 2+ years of enterprise account management experience within a SaaS landscape.
Display the flexibility to accommodate EMEA time zones alongside the excitement and readiness to travel internationally (with notice) up to 25% of the time.
Possess a unique ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders.
Demonstrate a solid handle on front-end development technologies (JavaScript, CSS, HTML, RESTful APIs) alongside back-end practices and Single Sign-On protocols (OAuth 2.0, SAML).
Master at least two of the following: creating/executing SQL queries, leveraging iPaaS technology (e.g., Workato, Zapier), or steering BI reporting tools (e.g., Snowflake, Tableau, Looker).
Tackle challenges with an analytical, project management mindset, taking proactive ownership of initiatives and establishing release readiness testing plans.
Comfortable navigating AI-assisted workflows and advising enterprise customers on how emerging automation and AI features integrate into existing configurations.

Skills

JavaScript
CSS
HTML
RESTful APIs
OAuth 2.0
SAML
SQL
iPaaS technology
BI reporting tools
AI
AWS Product Certification

Location

EMEA time zones

Work Type

Hybrid

Experience Level

5+ years of core technical troubleshooting expertise
2+ years of enterprise account management experience

Salary/Compensations

Competitive compensation package

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Your birthday off
Paid parental leave

About the Company

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
We're a global company, with office across North America, EMEA, APAC, and beyond.
Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer.
We are committed to diversity and inclusion in our workforce.
All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.