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About the Role

Apollo Applied Research is a virtual medical clinic providing accessible medical cannabis treatment for chronic health conditions like pain, anxiety, and sleep disorders. We focus on evidence-based approaches to empower patients and offer ongoing professional advancement, learning, and problem-solving opportunities within a fast-paced, evolving industry.

Responsibilities

• Address patient questions and concerns while gathering detailed patient history to offer better recommendations and treatment plans.
• Educate patients on their medicinal cannabis prescriptions, including usage and ordering, via digital platforms and phone.
• Maintain and evolve messaging and knowledge standards in collaboration with the Patient Care Team.
• Provide compassionate, empathetic, and understanding care to patients.
• Communicate directly, strongly, and confidently.
• Coordinate with the Booking team to ensure a simple, accessible, and customer-friendly patient journey.
• Ensure follow-up for upholding specific standards for messaging and protocols set by Management.
• Maintain accurate notes regarding ordering and patient interaction.
• Execute the development of education and patient ordering processes as set by Management.
• Collaborate and integrate objections and ideas from team members and Management.
• Facilitate the booking process for scheduling all follow-up appointments.
• Perform other duties as assigned.

Requirements

• Proficient in English with strong written and oral communication skills.
• Bilingual candidates (EN/FR) preferred.
• Must have customer service & call center experience.
• Ability to utilize critical thinking and problem-solving skills.
• Utilize passion, empathy & emotional intelligence to build relationships and help people improve their health.
• Must be meticulous, initiative-taking, and able to foster a positive work environment.
• Utilize strong analytical and thought leadership skills to drive productivity and efficiencies.
• Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas.
• Show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities.
• Utilize strong listening, communication, and leadership skills to share and action ideas within teams.

Skills

• Customer service
• Call center experience
• Critical thinking
• Problem-solving
• Empathy
• Emotional intelligence
• Meticulousness
• Initiative-taking
• Analytical skills
• Thought leadership
• Communication skills
• Listening skills
• Leadership skills

Location

• Canada

Work Type

• Remote
• Full-time

Experience Level

• 3 or more years of relevant work experience preferred

Education Level

• Undergraduate degree or diploma in practical nursing preferred

Salary/Compensations

• $20.19/hour (English-only stream)
• $21.15/hour (Bilingual stream - English/French)

Benefits

• Extended health and dental coverage
• Paid vacation
• Participation in employer-supported retirement savings program

About the Company

• Apollo Applied Research is a virtual medical clinic offering patients an accessible path to medical cannabis treatment for chronic health conditions.
• We have a team of experienced health care professionals dedicated to patient care and medical cannabis education.
• Apollo is a growing organization in the medical cannabis industry.
• Working at Apollo provides an atmosphere of ongoing professional advancement, learning, challenges, and problem solving.
• Our teams consist of dedicated and empathetic professionals with diverse perspectives, experiences, and collaboration.
• Canopy Growth is dedicated to unleashing the power of cannabis to improve lives.
• Our mission is to build an organization with intention and purpose, serving as a new model for a transformational industry.
• Our vision includes harnessing the power of the plant, building a best-in-class CPG company, and fostering a purpose-driven atmosphere.
• We are grounded in our responsibility to use cannabis to build a better world, inspire team members, and advance social justice.

Equal Opportunity

• Recruitment fraud alert: Canopy Growth Corporation and its subsidiaries will never ask for payment at any stage of the recruitment process. Report any suspicious requests to local police and the Canadian Anti-Fraud Centre. Contact canopyjobs@canopygrowth.com for issues.