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About the Role

Career Team is seeking a Team Lead to provide frontline leadership and operational support for assigned offices. This role supports daily office operations, staff coaching and development, customer service delivery, and program quality while maintaining a reduced case load. The Team Lead serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures, and performance expectations.

Responsibilities

• Provide day-to-day guidance and support to Career Advisors and office staff
• Assist with onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Provide coaching on case management, documentation, and customer service
• Help identify staff training needs and operational challenges
• Support daily office operations and workflow coordination
• Assist with office scheduling and coverage coordination
• Address routine participant escalations and office concerns
• Ensure a professional and customer-focused office environment
• Communicate office needs/issues to leadership
• Periodically provide coverage at different locations as needed
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed
• Support file reviews and quality assurance activities
• Monitor case notes, activity tracking, and service documentation
• Reinforce compliance with WIOA, CalJOBS, and local board policies
• Support corrective action follow-up and continuous improvement efforts
• Maintain a reduced caseload of participants
• Deliver career coaching, assessments, and employment services
• Support training and supportive service coordination
• Assist participants with barriers to employment
• Support outreach and recruitment activities
• Maintain relationships with local partners and referral agencies
• Represent the program at community meetings/events as assigned

Requirements

• Associate's degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License
• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive
• Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification)

Skills

• Public speaking
• WIOA programs and services
• Detail-oriented
• Google Office Suite
• Case management software
• Customer relations software
• CalJOBS
• Time management
• Work under pressure
• Verbal communication
• Written communication
• Multitasking
• Proactive

Location

• Ukiah / Mendocino County, CA

Work Type

• Full-Time
• Non-Exempt Employee
• Onsite

Experience Level

• 2+ years of experience
• 1+ year of experience

Education Level

• Associate's degree or higher

Salary/Compensations

• $55,000 - $58,000/yr

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays and paid time off, offered on an accrual basis
• Healthcare
• Dental
• Personal/vacation time

About the Company

• Founded in 1996, Career Team, LLC is a private workforce development organization.
• Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies, Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program, Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.
• As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment.
• Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.
• See www.careerteam.com for more information.

Equal Opportunity

• Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
• Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees.