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About the Role

Guest Services Staff will act as the primary provider of direct services to guests within a venue, ensuring a safe and welcoming environment from entry to exit. This role involves a variety of customer service duties performed in an expert, professional, and friendly manner.

Responsibilities

• Answer guest questions and provide directions to venue areas.
• Operate coat check rooms according to established guidelines.
• Scan tickets for entry and administer appropriate wristbands.
• Greet guests and resolve complaints, escalating issues as needed.
• Monitor guest conduct to ensure a safe and secure environment.
• Monitor alcohol consumption to prevent underage drinking and ensure responsible consumption.
• Seat guests and assist patrons with disabilities.
• Enforce all venue policies and procedures.
• Complete all required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team, directing guests during emergencies.
• Monitor the venue during guest arrival and exit to comply with safety regulations.
• Perform other duties as assigned by Management and Supervisors.

Requirements

• A minimum of 1-2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 50 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Availability to work nights, weekends, and holidays as needed.
• Ability to stand, walk, and climb stairs for long periods.
• Previous experience working in events is preferred.
• Knowledge of the music industry is preferred.
• Employer does not offer work visa sponsorship for this position.

Skills

• Customer service

Location

• Venue

Work Type

• Part-time

Experience Level

• 1-2 years

Education Level

• High School Diploma or equivalency

Salary/Compensations

• $20.00 per hour

Benefits

• May be eligible for benefits (ACA qualification).

About the Company

• For over 20 years, AEG has been a leader in transforming sports and live entertainment, hosting over 160 million guests annually and promoting over 10,000 shows worldwide.
• AEG is committed to innovation, artistry, and community, utilizing its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platforms, and sponsorship activations to create memorable experiences.
• The company strives to build a diverse and inclusive culture that reflects its audiences and supports the communities it operates in, while minimizing environmental impact through sustainable practices.

Equal Opportunity

• AEG is an equal opportunity employer and will not discriminate against any individual, employee, or applicant for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.