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About the Role

Seeking a strategic and forward-thinking Director to join the Client Analytics team as a recognized subject matter expert and thought leader in customer and business analytics. This senior role will lead high-impact analytics engagements, shape the evolution of analytics capabilities, and partner with clients to solve complex business challenges through data-driven insights and strategic recommendations. The ideal candidate possesses deep analytical expertise, strong business acumen, and a consultative mindset, translating multiple data sources into actionable strategies that drive measurable business outcomes. This role is key to advancing Bond’s Client Analytics offerings, strengthening client relationships, and delivering innovative solutions across customer strategy, loyalty, and experience.

Responsibilities

Lead complex analytics engagements that help clients solve evolving customer, loyalty, marketing, and business challenges through actionable insights and strategic recommendations.
Partner closely with clients and internal teams to deliver analytics-driven solutions supporting personalization, customer engagement, loyalty, retention, and business growth.
Contribute to the continued evolution of Bond’s Client Analytics capabilities and offerings.
Serve as a recognized expert in client analytics and customer intelligence, bringing strategic perspective and thought leadership across analytics, loyalty, CRM, and customer experience.
Act as a trusted advisor to clients by building strong relationships with senior stakeholders, understanding business objectives, and translating complex challenges into actionable analytics strategies and recommendations.
Lead the successful delivery of complex analytics engagements, ensuring work is insight-driven, strategically aligned, and focused on delivering measurable client impact.
Contribute to the evolution of Bond’s Client Analytics offerings by helping shape new methodologies, frameworks, and analytics-driven solutions.
Collaborate across analytics, strategy, technology, loyalty, and client services teams to support integrated client delivery and business growth initiatives.
Support and mentor team members by fostering analytical excellence, collaboration, and continuous learning.

Requirements

Advanced degree in a related field combined with approximately 8+ years of experience in analytics, data science, customer intelligence, or related analytical disciplines.
Strong strategic thinking and problem-solving capabilities, with experience translating analytical findings into actionable business recommendations and client strategies.
Deep understanding of customer analytics, segmentation, loyalty, CRM, measurement, and insight generation, with the ability to connect analytics to broader business outcomes.
Exceptional client relationship and stakeholder management skills, with experience leading client-facing engagements and serving as a trusted strategic partner to senior audiences.
Excellent communication and storytelling abilities, including the ability to simplify complex analytical concepts into compelling and actionable insights.
Experience leading complex analytics engagements and contributing to business development and strategic growth initiatives.

Skills

Analytics
Data Science
Customer Intelligence
Strategic Thinking
Problem-Solving
Customer Analytics
Segmentation
Loyalty
CRM
Measurement
Insight Generation
Client Relationship Management
Stakeholder Management
Communication
Storytelling

Work Type

Hybrid

Experience Level

Director
8+ years

Education Level

Advanced degree

Salary/Compensations

$127,565 to $165,137.50 CAD annually

Benefits

Hybrid work model
Flexible vacation
Social events
Competitive healthcare and wellness benefits
Medical
Dental
Vision
Health Care Spending Account
Employee Assistance Program
Access to 24/7 virtual healthcare and/or consultation services
Retirement planning assistance with company matching
Access to learning programs
Mentorship
Stretch projects
Internal mobility
Recognition programs for individual and team achievements
Peer-nominated awards
Service anniversaries

About the Company

Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected.

Equal Opportunity

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.