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About the Role

The Partnership Development Manager plays a critical role in growing the use of Internet Archive's products and services. This position involves developing partnerships, participating in collaborative initiatives, and conducting outreach and community management. The role serves as the initial contact for potential users, ensures partner success, researches market needs, and aligns business opportunities with product and engineering goals.

Responsibilities

Manage and conduct business and partner development activities across a range of products focused on digital archiving, open access, and web and data services.
Own the inbound and outbound leads cultivation and management workflows.
Deliver product demos, trials, trainings, and related quotes and proposals.
Help ensure new partner success, existing partner retention, and overall partner satisfaction and engagement.
Contribute to community management efforts and ensure partner engagement.
Represent Internet Archive and cultivate relationships with current and prospective partners at conferences, meetings, and events.
Plan and oversee marketing and outreach initiatives and establish a strong identity and a thriving community for our products and programs.
Work with partner services and finance staff to steward user and accounts data, leads pipelines and CRM systems, and reporting and business analytics.
Work closely with the Director and managers to ensure development and outreach work is aligned with product roadmaps and strategic goals.
Set and achieve targets for partnership, new users, and revenue growth.
Contribute to department grant seeking and funder development.
Assist in research projects and other internal duties as assigned.

Requirements

At least 3 years of partnership/business development, user support, sales, or product or partnership management, preferably with SaaS technologies.
Demonstrated experience developing and executing on development and growth plans for web-based products, especially for institutional users.
Ability to help shape this highly-matrixed role, own a variety of responsibilities, and work collaboratively in a cross-functional team.
A background working in and with non-profit organizations.
Experience working with library, educational, cultural heritage, government or similarly-aligned, mission-driven organizations.
Experience working remotely and with remote teams.
Knowledge of library technologies, social-good web applications, or open-source technology product development.
Previous experience with CRMs or similar systems.
Ability to travel (estimated 10%-20%) is required.
Must be a U.S. Citizen or a U.S. Resident with authorization to work.
References must be made available upon request.

Skills

Strategic and critical thinking
Communication skills
Presentation skills
Problem-solving skills
Judgment
Production-oriented approaches
Flexibility
Self-reliance
Creative approach to problem-solving

Location

Remote-First
U.S. Citizen or U.S. Resident

Work Type

Full time
Remote-First
Distributed team

Experience Level

Commensurate with experience
Varying levels of seniority

Salary/Compensations

Commensurate with experience

Benefits

PTO
Paid holidays
Medical benefits
Dental benefits
Vision benefits
Health savings accounts
Flexible spending accounts
Commuter benefits
Short-term disability coverage
Long-term disability coverage
Retirement programs

About the Company

Internet Archive is a non-profit library, headquartered in San Francisco, with an ambitious mission: to provide “Universal Access to All Knowledge”.
Open Staffing Foundation (OSF) is a nonprofit that provides staffing services for the Internet Archive and other mission aligned organizations.

Equal Opportunity

We strongly encourage applications from individuals in groups underrepresented in the tech and library industries.
We are proud to be an equal-opportunity employer, committed to fair employment practices regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by federal, state, or local law.
We also aspire to make the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact us: info@archive.com
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.