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About the Role

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. When senior leaders aren’t on-site, you’ll count on to step in as Manager on Duty (MOD) and keep the park running strong.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.
• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.
• Manage inventory and ordering of all cafe items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.

Requirements

• Must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Skills

• Strong interpersonal and communication skills
• Ability to motivate, coach, and positively influence others
• Curiosity about how daily operations connect to the bigger picture
• Hands-on, team-first mindset
• Strong sense of personal ownership
• Sound judgment
• Ability to stay respectful, calm, and coachable in high-pressure moments

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2 years of progressive experience in operations or guest-facing roles
• Prior supervisory or leadership experience

Salary/Compensations

• $18.50/hr based on qualifications, experience, and performance

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401k plan with company matching (Eligibility based on age and tenure requirements)

About the Company

• At Sky Zone, our mission is to enrich lives through the power of boundless play.
• We are the leader in active indoor entertainment, hosting unforgettable birthdays, team events, and school parties across the country.
• Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
• Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.
• We're the world's largest brand of indoor entertainment parks.
• We build incredible parks that are cleaner, safer, and better designed for your family.

Equal Opportunity

• CircusTrix and its brands are proud to be equal opportunity employers.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.