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About the Role

The Banquet Lead will be responsible for positive member interactions while serving members in a friendly and efficient manner and play an integral role in ensuring our members have exceptional event experiences. This position will report directly to Event Manager.

Responsibilities

• Lead the event set-up and ensure floorplan accuracy, service needs, décor, bar requirements are in place according to event specifications (BEO)
• Coordinate event set-up and take down activities with servers, kitchen staff, and facilities staff
• Conduct pre-event walkthrough to ensure all elements for event are in place according to event specifications
• Collaborate closely with management to address any issues or concerns during events and implement solutions to ensure guest satisfaction
• Conduct regular inspections of event spaces and service areas to ensure cleanliness, organization, and adherence to club standards
• Maintain accurate records of event details, including guest counts, special requests, and service notes
• Assist in maintaining inventory levels for banquet supplies, including glassware, flatware, and linens, and report any shortages or damages to management
• Train staff on service standards, procedures, and club policies ensuring consistency and excellence in service delivery
• Maintain strong communication with the kitchen leaders to serve as liaison between kitchen and staff
• Communicate pop-up special requirements, dietary restrictions and other guest requests to the kitchen leads throughout the event
• Monitor banquet food quality and presentation, working closely with the kitchen leads to address issues or concerns
• Complete post-event reports summarizing service performance, guest feedback, and any incidents or issues encountered during events
• Complete billing for events as directed by management
• Perform all responsibilities of the Server and/or Asst. Server
• Work in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace

Requirements

• At least 5 years of serving experience in hospitality-related industry
• Prior experience in leading events and banquets is required
• Private Club experience is an asset
• Must have basic knowledge of Safety and Sanitation Regulations and food & beverage menus
• Must have the ability to provide an advanced level of customer service, and maintain performance standards and professionalism during peak periods and stressful situations

Skills

• Strong multi-tasking abilities
• Organizational skills
• Exceptional interpersonal skills
• Communication skills
• Advanced knowledge of the POS system

Location

• North Toronto

Work Type

• Full-time

Experience Level

• 5+ years serving experience
• Prior experience leading events and banquets

Education Level

• Food Handler’s certification
• Smart Serve certification

About the Company

• As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture.
• Our vision is to be the private athletic and social club of choice in Toronto.
• We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun.
• Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community.

Equal Opportunity

• Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
• If you require accommodation during any stage of the recruitment process, please notify Human Resources (hr@torontocricketclub.com) and they will ensure the necessary steps are taken to accommodate your needs.
• As part of the recruitment process, the Club uses AI-assisted tools to help screen and rank applications; however, all candidates are reviewed by our hiring team before any hiring decisions are made.