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About the Role

The Assistant Store Manager role takes an "on the floor" approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. As an Assistant Store Manager, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

Responsibilities

Ensure 100% donor and customer service satisfaction.
Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
Assist in the scheduling of employees while maintaining budgeted wage to sales ratios.
Responsible for assisting in the management of the donated goods retail business in accordance with our river system business model, guiding principles, organizational goals, procedures and policies.
Train, develop and supervise team members.
Prepare time and attendance reports.
Assist the Manager in the day-to-day operations of the store and donation centre.
Assist the Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
In the absence of the manager assume full responsibility for the day-to-day operations of the community store and donation centre.
Complete register readings, cash reports, daily deposits, paid outs, expense and WESA reports.
Responsible for making decisions within the framework of our Guiding Principles and River system business model.
Support the Goodwill mission through assessments, training, and community partnerships.
Ensure statistical counts (donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
Responsible for supporting, leading, directing and complying with the Goodwill Health and Safety program and all applicable legislation.
Perform other related activities as necessary or as assigned.

Requirements

Requires a valid driver's license and a reliable insured vehicle.
Must provide proof of a valid driver's license and proof of car insurance upon being hired.
Satisfactory criminal reference check - vulnerable persons check.

Skills

Communication in a diverse environment (written, verbal)
Customer service skills (customers, internal customers, donors)
Process management
People management
Team building
Computer literacy (word, excel, email)
Experience in managing processes
People management experience
Health and safety, loss prevention experience
Budgeting, scheduling, profit, and loss statements
Listening, understanding, and responding
Balance of business and people
Leadership (integrity, self-managing, goal setting and initiative)
Change management
Coaching, developing people
Ability to hold people accountable
Strategic thinking
Concern for order and quality
Impact & influence

Location

Etobicoke, ON

Work Type

40 hours per week

Experience Level

1 - 3 years of experience managing people and processes simultaneously.

Education Level

Post-secondary education an asset.

Salary/Compensations

$53,000-$60,000 Annually

Benefits

Dental/health benefits available for full-time and some part-time positions (based on hours worked).
Registered Pension Plan opportunity for various roles.
Employee discount at retail locations.
Equitable access to skills training & coaching, scholarships, and educational credentials.
Personal and professional development support with Life Coach & Employee Assistance Program.
Work-life balance (flexibility in scheduling shifts).
Building a workforce which reflects the diversity of the communities in which we live.
Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
Mission-driven organization committed to the Power of Work.
Environmentally committed to meeting our goal of zero waste on planet earth.
Respectful, fun, and supportive team and leadership.
Accredited through CARF International.

About the Company

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK.
Ready to work or not, a job at Goodwill is a path to work readiness.
Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.
Mission: To strengthen people and communities through the power of work.
Vision: Everyone working and thriving in inclusive, sustainable communities.
Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.

Equal Opportunity

We welcome all backgrounds, knowledge, abilities, and perspectives.
We welcome newcomers to the region to apply.
We are an equal opportunity employer.
We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
We will be happy to work with applicants requesting accommodation at any stage of the hiring process.