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About the Role
Texas Diabetes & Endocrinology, P.A. (TD&E) is seeking a Triage Medical Assistant (Triage I) for their South Austin office to manage patient calls and walk-ins, assess needs, and determine the best course of action within their scope of practice.
Responsibilities
- Triage patient medical needs for assigned provider(s) following established policies and procedures.
- Assist walk-in patients with medical questions and needs.
- Actively listen to patients’ medical concerns, gather information, and determine next steps based on protocols.
- Relay provider orders and instructions to patients.
- Communicate with patients via the patient portal.
- Process referrals as requested by provider.
- Assist practitioners with the initial prescription process, including specialty medications.
- Communicate with insurance or pharmacy as needed.
- Handle and approve patient’s prescription needs, including filling requests and replacements.
- Provide patients with prescription samples.
- Order labs & radiology for patients as requested by practitioner.
- Order and coordinate specialty procedures including Cortrosyn Stimulation, & OGT tests.
- Manage the pre-authorization process for specialty procedures and medications/labs billed under medical insurance.
- Provide intramuscular and subcutaneous injections.
- Complete prep work needed for patient appointments.
- Explain procedures, diagnostic tests, and lab imaging to patients.
- Chart all patient interactions in the electronic medical records (EMR) system.
- Correspond with providers and coworkers via Taskman for patient needs.
- Monitor the Order Tracking board for instructions from Providers.
- Assist providers with biopsies.
- Triage urgent/critical lab results before provider review.
- Assist with training of new staff.
- Collect and process items from assigned provider outboxes.
- Assist patients with paperwork requests and with information regarding medication and supply assistance.
- Occasionally assist with lifting patients up to 50 pounds.
- Assist with triage scanning, faxes, and mail to patients.
- Perform additional duties as assigned.
Requirements
- 5 years of prior Medical Assistant experience.
- Prior MA experience with Texas Diabetes & Endocrinology (2 + years).
- Bilingual in Spanish.
Skills
- Triage
- Medical Assistant
- Patient Assessment
- Electronic Medical Records (EMR)
- Patient Communication
- Prescription Management
- Injections
- Lab Orders
- Radiology Orders
- Pre-authorization
- Biopsies
- Task Management
Location
- South Austin, TX 78749
Work Type
- Full-time
- Regular
Experience Level
- 5 years of prior Medical Assistant experience
- 2 years of prior triage experience in Endocrine/Diabetes
Education Level
- Graduate of an accredited Medical Assistant program
- Certified or Registered Medical Assistant credentials
About the Company
- Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community.
- Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success.
- Our employees are the strength that keeps us moving forward.
Equal Opportunity
- Texas Diabetes & Endocrinology, P.A. (TDE) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws.
- TDE complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.