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About the Role

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position responsible for the New York City district.

Responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
• Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

Requirements

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence.
• Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.
• Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.
• Bachelor's degree (BA/BS) degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver’s license.

Skills

• Account Management
• Account Planning
• Adaptability
• Analytical Problem Solving
• Business Data Analytics
• Business Intelligence (BI)
• Cardiovascular Pharmacology
• Customer Engagement
• Decision Making
• Electronic Health Records (EHR)
• Electronic Medical Records Management
• Healthcare Sales
• Lead Generation
• Managed Care
• Management Process
• Market Analysis
• Medical Devices
• People Leadership
• Pharmaceutical Management
• Pharmaceutical Sales
• Product Knowledge
• Resource Allocation
• Sales Forecasting
• Sales Performance Coaching

Location

• New York City
• The Bronx
• Yonkers
• Poughkeepsie
• New Rochelle

Work Type

• Field-based
• Remote

Experience Level

• Minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
• Previous Field Sales Management experience

Education Level

• Bachelor's degree (BA/BS)
• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline

Salary/Compensations

• $173,200.00 - $272,600.00

Benefits

• Medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays, vacation, and compassionate and sick days
• Annual bonus and long-term incentive, if applicable

About the Company

• Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
• The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century.
• Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Equal Opportunity

• Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
• As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
• As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
• We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds.
• The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment.
• We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.