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About the Role

The Sr. Customer Success Manager - SLED role is crucial for Okta's public sector growth. You will act as a trusted advisor, aligning Okta's solutions with customer business objectives to drive value and executive alignment. This role requires a high-performance mindset, understanding of government processes, and strong problem-solving skills to navigate constraints and achieve concrete outcomes.

Responsibilities

• Develop and nurture customer relationships to ensure retention, happiness, and ROI.
• Act as a trusted and strategic advisor, translating technical concepts into business outcomes.
• Create and implement proactive customer success plans and Strategic Business Reviews (SBRs).
• Serve as the liaison for technical inquiries, issues, or escalations.
• Collaborate with Sales, Support, Engineering, Product Management, and other stakeholders.
• Collect customer feedback to drive continuous improvement.
• Provide insights on new products and features.
• Identify renewal risks and collaborate with internal teams to remediate.
• Spot expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex state, local, or higher education organizations.
• Experience with SaaS-based technical enterprise products.
• Proven track record of delivering and scaling exceptional customer experiences.
• Strong emotional intelligence and relationship management skills.
• Deep understanding of SLED regulatory, procurement, and compliance requirements (e.g., StateRAMP, FERPA, CJIS).
• Exceptional presentation and communication skills, especially with C-level executives.
• Strong listening and analytical skills.
• Demonstrated ability to ask effective questions and understand customer business priorities.
• Strong interpersonal skills and ability to work collaboratively.
• Good technical and problem-solving skills.
• Experience in enterprise security tools is preferred.
• Willingness to travel up to 35%.
• Bachelor's Degree or equivalent experience.
• Familiarity with state and local compliance standards is a bonus.
• Eligibility to clear specific state, local, or educational background checks.
• Must be a US Citizen.

Skills

• Customer Success
• Account Management
• Consulting
• SaaS
• Relationship Management
• Executive Stakeholder Development
• Regulatory Compliance
• Procurement
• Presentation Skills
• Communication Skills
• Listening Skills
• Analytical Skills
• Problem-Solving
• Technical Skills
• Interpersonal Skills
• Collaboration

Location

• Sacramento, California
• New York City

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's Degree

Salary/Compensations

• $170,000—$254,000 USD (San Francisco Bay Area)
• $151,000—$227,000 USD (California excluding San Francisco Bay Area, Colorado, Illinois, New York, Washington)

Benefits

• Equity (where applicable)
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (PTO and parental leave)

About the Company

• Secure Every Identity, from AI to Human.
• Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
• This work requires a relentless drive to solve complex challenges with real-world stakes.
• We are looking for builders and owners who operate with speed and urgency and execute with excellence.
• This is an opportunity to do career-defining work.
• We're all in on this mission.
• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community
• We are intentional about connection.
• Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
• Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

• Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
• We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
• If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
• Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
• Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.