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About the Role

Under the immediate supervision of the Information Technology Supervisor, the Help Desk Technician serves as the first point of contact to county employees, providing front-line IT technical support. The Help Desk Technician primarily handles high volume routine service requests and incident tickets.

Responsibilities

• Provides technical support to end-users; coordinates technical support with vendor and internal customers for installations, troubleshooting, repair, and/or maintenance issues.
• Monitors, configures, and maintains equipment and systems in assigned area of responsibility, taking appropriate corrective action or referring issues requiring escalation.
• Troubleshoots computer, communication, networking, and/or related system hardware and software problems to include providing technical assistance, evaluating and troubleshooting systems, and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.
• Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations, which includes the tracking of computer related assets.
• Establishes and maintains effective working relationships with coworkers, supervisors, and/or other county staff to ensure clear communication and information sharing.
• Performs other duties as necessary and/or assigned to support efficient and effective county operations.

Requirements

• Associate's degree in Information Technology or related field, and two (2) years of IT work experience or related field; or equivalent combination of education and experience.
• Valid driver’s license
• Must clear a security background check, including fingerprinting
• Criminal Justice Information Services (CJIS) training
• Health Insurance Portability and Accountability Act (HIPPA) training
• Lifting requirement of up to 30 pounds on an occasional basis; up to 50 pounds on a rare to occasional basis with assistance.
• Must be able to perform the following on an occasional basis: fingering, communicating, reading, standing, stooping, kneeling, bending and crouching.

Skills

• IT technical support
• Troubleshooting
• Installation
• Repair
• Maintenance
• Configuration
• System hardware and software troubleshooting
• Networking
• Inventory management
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2 years of IT work experience

Education Level

• Associate's degree in Information Technology or related field

Salary/Compensations

• $25.76 - $34.77

Benefits

• Competitive Pay
• Paid Time Off
• 13 Paid Holidays
• MN PERA Retirement
• Weekend, Night & Holiday Premiums
• Health Insurance (Some plans at $0.00 per month)
• Dental Insurance
• Vision Insurance
• Onsite Fitness Room
• Excellent additional Benefit & Retirement Packages
• MN Paid Leave Program
• Employer Paid Short-Term Disability

About the Company

• Information Technology Department
• Mower County