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About the Role

The Dispatcher serves as the central communication point between customers and technicians, ensuring accurate and efficient routing of service calls. This role requires maintaining composure in a fast-paced, dynamic environment while providing prompt, courteous service.

Responsibilities

• Dispatches service jobs to the technician's board.
• Routs technician's schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Professionally communicates the service needed to Customers and Technicians.
• Distributes calls to maximize company productivity while ensuring departmental fairness.
• Establishes follow-ups with the department for jobs requiring a return visit.
• Quickly and efficiently learns and utilizes dispatch software.
• Provides positive interactions with technicians and administrative staff.
• Provides backup when the Branch Manager is out of the office.
• Works rotational on-call as needed.

Requirements

• High school diploma/GED or equivalent.
• Minimum of 3 years of dispatching experience.
• Previous dispatching experience in the HVAC and/or food service industry is a plus.
• Detailed, dependable, and honest professional with the ability to type quickly and accurately.
• Proficient customer service skills.
• Excellent verbal and written communications skills.
• Proficient computer skills.
• Ability to multitask is a must.
• Must be motivated, a self-starter, and able to follow through on duties with minimal supervision.
• Must be able to work rotational on-call as needed.

Skills

• Dispatching
• Customer Service
• Communication (Verbal and Written)
• Computer Proficiency
• Multitasking
• Typing Accuracy
• Problem-Solving

Location

• Farmingdale, New York

Work Type

• Full-time

Experience Level

• 3+ years of dispatching experience

Education Level

• High school diploma/GED or equivalent

Salary/Compensations

• $28-$35/hr

Benefits

• Weekly Pay
• Company computer and equipment provided
• Generous paid time off
• Paid holidays
• Birthday off
• Medical, dental, and vision coverage
• Short-term disability coverage
• Company-paid long-term disability
• Company-paid basic life insurance
• 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP)

About the Company

• Americold Refrigeration Consultants, operating as a Tech24 Company, is a leading provider of commercial and refrigeration service across New York City, Long Island, New Jersey, and the Washington, DC metro area.
• The team specializes exclusively in emergency service, maintenance, and installation, supporting critical environments where temperature control is essential.
• Americold has built its reputation on technical expertise, rapid response, and dependable service.
• Tech24 invests in its people to focus on delivering exceptional service.