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About the Role
This role is responsible for delivering high-quality field support for diagnostic equipment, ensuring stable operation, improving customer satisfaction, and building long-term customer relationships. In addition to executing core field activities independently, this role is expected to proactively identify customer needs and contribute to problem-solving and continuous improvement.
Responsibilities
- Provide installation, training, and operational support
- Ensure accuracy, safety, and stable performance of products
- Perform upgrades and troubleshooting
- Support product demonstrations and safe use
- Explain product features and scientific background clearly
- Build trust and understand needs to provide solutions
- Conduct site presentations and improve satisfaction
- Handle complaints per regulations and procedures
- Troubleshoot issues and escalate as needed
- Share customer insights and opportunities
- Monitor market trends such as competitors information
- Support business growth by generating leads & keeping customer retentions
Requirements
- Valid driver’s license
Skills
- PC skills (Excel, Word, PowerPoint)
Location
- Japan
Work Type
- Field Support
Experience Level
- Service engineer experience
- Experience in diagnostic or medical device industry
Education Level
- Bachelor’s degree or equivalent
About the Company
- At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we’ve brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
- Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Equal Opportunity
- Abbott is an Equal Opportunity Employer, committed to employee diversity.