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About the Role

Atlassian offers flexibility in work location, allowing employees to choose between office, home, or a hybrid model. This approach empowers employees with greater control over their personal and family priorities. The company can hire individuals in any country where it has a legal presence.

Responsibilities

• Partner with direct sales, partners, and larger account teams on Fortune 500 customers to track customer profiles, business problems, roadmaps, and solution success.
• Participate in customer discovery to understand their current state and business problems, mapping them to Atlassian products and solutions.
• Identify opportunities for cross-product and solution expansion.
• Investigate, discover, and assess client pain points.
• Act as a product expert in the pre-sales process, articulating the value and impact of Atlassian software.
• Demonstrate a broad understanding of Atlassian's product and solution offerings, explaining how they work together.
• Lead value-based demonstrations, tailored to various stakeholder needs.
• Guide customers on technical needs during the sales process to secure buy-in.
• Forge strong partnerships with account executives to discuss pipeline, opportunities, and improve the selling cycle.
• Document product feedback and competitive intelligence from customers and advocate internally.
• Continuously learn and refine pre-sales knowledge, product offerings, and sales processes.

Requirements

• 2+ years of experience interacting with customers in a pre-sales capacity.
• Excellent communication and strong presentation skills for multi-level audiences.
• Agility to achieve job objectives.
• Customer-centric mindset with a proven track record in building executive relationships.
• Ability to rally internal teams for cross-company collaboration.
• Creative problem-solving skills to interpret complex business problems and develop solutions.
• Comfortable in both business and technical contexts.
• Openness to giving and receiving feedback.
• Tolerance for failure and a drive to succeed.
• Passion for customer and Atlassian success.

Skills

• Pre-sales
• Customer Discovery
• Product Expertise
• Value-based Demonstrations
• Technical Guidance
• Relationship Building
• Problem Solving
• Communication
• Presentation Skills

Location

• Office
• Home
• Hybrid

Work Type

• Full-time

Experience Level

• 2+ years

Benefits

• Health and wellbeing resources
• Paid volunteer days

About the Company

• Atlassian's mission is to unleash the potential of every team through software products designed for all types of work.
• The company believes that unique contributions from all employees drive success.
• Atlassian fosters a culture that incorporates diverse perspectives and experiences.

Equal Opportunity

• Atlassian does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All information will be kept confidential according to EEO guidelines.
• Accommodations or adjustments can be provided during the recruitment process upon request.