Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Staff Program Manager, Incident Management – AV Development is the strategic leader responsible for the full lifecycle of incident response for GM’s AV test operations. This role leads a team of Incident Response Specialists, sets the bar for safety and quality, and ensures GM’s global AV incident response runs with precision, reliability, and compliance. You’ll shape the strategy, elevate cross‑functional alignment, and build a high‑performing team that delivers fast, accurate, and consistent incident management across a mission‑critical program.

Responsibilities

Set the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.
Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.
Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.
Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.
Serve as the an escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.
Partner closely with technical experts to diagnose issues across software, hardware, and systems.
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.
Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.
Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.
Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.
Lead onboarding and ongoing training for incident responders and cross‑functional partners.
Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Requirements

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high‑pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on‑call rotation
Do not apply for this role if you will need GM immigration sponsorship now or in the future.

Skills

Incident response
Incident management
People leadership
Crisis management
Technical leadership
Process improvement
Communication
Compliance
Training
Emergency management
Operations
Business
Legal hold
Evidentiary requests
Law-enforcement interactions
Regulatory communications
NIMS/ICS
ITIL
Analytical skills

Location

Remote

Work Type

Remote
Hybrid

Experience Level

Staff
7+ years
3+ years

Education Level

Degree in Emergency Management, Operations, Business, or related field

Salary/Compensations

134,700 to 245,000

Benefits

Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
Company vehicle evaluation program
Bonus Potential

About the Company

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products.
As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case including safety performance indicators for GM’s automated driving technologies.
GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
Every day, we want every employee to feel they belong to one General Motors team.
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.
We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.
Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com).

Equal Opportunity

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.
Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
General Motors offers opportunities to all job seekers including individuals with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580.
In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.