Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The AVP, Allied Healthcare is a first line manager responsible for delivering team objectives by developing, managing, and motivating engaged, high-performing claims professionals. This role combines technical claims handling, people management, and leadership skills to provide managerial support, guidance, and mentorship.

Responsibilities

• Manages a team of 5-7 Claim Professionals handling Allied Healthcare claims
• Drives team engagement, development, performance, and growth
• Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews
• Participates in all Quality Assurance activities including monthly reviews and calibrations
• Utilizes data to determine action-planning and coaching opportunities
• Reviews coverage analyses and coaches accordingly
• Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure
• Identifies and provides solutions for key issues and trends to senior leaders
• Allocates new incoming claims, re-opened claims, and escalations due to severity
• Acts as the escalation point for customers and brokers
• Part of the Claims Leadership Team
• Opportunity to participate in leadership presentations
• Assists VP in preparing and presenting reserve recommendations and claims trends
• Takes an active role in the Claims/UW/Actuarial feedback loop
• Plays an active role in performance management, recruitment and on-boarding
• Opportunity to participate in Claims wide action-planning, collaboration with peers
• Ability to manage through and pivot with change

Requirements

• 10+ years of claims handling experience
• A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
• 5+ years of Professional Liability claims experience
• Allied Healthcare or Medical Malpractice experience is a must
• 3+ years of Claims management experience
• Leadership and people management skills
• Will have participated in baseline Leadership training
• Expert knowledge of claims handling practices to include coverage analysis, litigation management, reserving practices, and negotiation
• Excellent analytical, critical thinking, verbal and written communication skills
• Strong rapport-building and relationship effectiveness skills
• Subject matter expertise
• Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
• Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization

Skills

• Claims handling
• People management
• Leadership
• Coverage analysis
• Litigation management
• Reserving practices
• Negotiation
• Analytical skills
• Critical thinking
• Verbal communication
• Written communication
• Rapport-building
• Relationship effectiveness

Location

• Hybrid

Work Type

• Permanent
• Hybrid

Experience Level

• 10+ years of claims handling experience
• 5+ years of Professional Liability claims experience
• 3+ years of Claims management experience

Education Level

• JD from an ABA accredited law school may be considered as a supplement to claims handling experience

Salary/Compensations

• $160-$180k

Benefits

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 24 Paid time off days plus 2 Hiscox days
• 10 paid holidays plus 1 paid floating holiday
• Ability to purchase up to 5 PTO days
• Paid parental leave
• 4-week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program

About the Company

• As an international specialist insurer, Hiscox is selective and focuses on key areas of expertise and strength, challenging convention and always looking for a better way of doing things.
• Hiscox insures the unique and the interesting, and searches for the same in talented people.
• Hiscox is full of smart, reliable human beings that look out for customers and each other.
• The company believes in doing the right thing, making good and rebuilding when things go wrong.
• Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
• Hiscox is a solid business that likes to do things differently and constantly seeks to evolve.
• The company was founded in 1901 and is ambitious and going places.
• Life at Hiscox is dynamic and creative.
• Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
• Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale.
• Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.
• Hiscox is a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange.
• With 3,000 employees and 32 offices in 12 countries, Hiscox offers opportunity for people with talent, spark and ambition.
• The company prioritizes strong values – such as integrity and courage – where people pull together to do the right thing for each other and customers.

Equal Opportunity

• We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.