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About the Role

As a Clinical Consultant II, Surgical Synergy at Medtronic, you will provide clinical, technical, and product knowledge support to customers, build and maintain strong customer relationships, and deliver customer training. You will be responsible for key customer reports supporting Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services, ensuring all duties are performed within the Quality System and BCS requirements. This field-based role requires you to reside within the territory and travel to multiple accounts.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
Represent Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Install software and hardware upgrades.
Perform system preventative maintenance.
Provide telephone clinical support to customers.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
Provide service to customers per their individual needs.
Maintain familiarity with the status of calls and issues at customer sites.
Report necessary complaints and partner with CSM/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement purposes.
Educate and train physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained.
Update customers on tips, shortcuts, and suggestions.
Participate in in-house sponsored customer training at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics.
Attend and participate in sales meetings, training programs, conventions, and trade shows.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Support more complex, new image-guided products and applications to physicians and hospital staff.
Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations.
Adhere to company policies and conduct all business in an ethical manner.

Requirements

Must reside within the territory.
Must have a valid driver's license.
Must have active vehicle insurance policy.
Driving record will be reviewed and considered.
Must be able to drive approximately 50% of the time within assigned territory.
May require overnight travel within own district or neighboring districts.
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events.
Periodically required to work weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction when outside of clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for 8+ hours per day.
Ability to bend/stoop, squat and balance frequently.
Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Going into a healthcare setting is considered an essential function of the job and compliance with all credentialing requirements at hospitals or clinics is expected.

Skills

Clinical knowledge support
Technical knowledge support
Product knowledge support
Customer relationship building
Customer training
System hardware maintenance
System software maintenance
Software upgrades
Hardware upgrades
System preventative maintenance
Telephone clinical support
UNIX/LINUX commands
Repair support
Technical support
Complaint resolution
Physician training
Hospital personnel training
New product development input
Documentation for installations

Location

Field-based

Work Type

Field-based
Full-time

Experience Level

Minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience with High School Diploma or GED
Minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience with Associate’s Degree
Minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience with Bachelor’s degree

Education Level

High School Diploma or GED
Associate’s Degree
Bachelor’s degree

Salary/Compensations

$60,800.00 - $91,200.00

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Sales Incentive Plan (SIP)

About the Company

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Part of the Neuroscience portfolio, Cranial and Spinal Technologies (CST) is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. CST is comprised of four global businesses: Spine & Biologics, Enabling Technologies, intelligent Data Solutions (iDS), and China Cranial, Spinal, Orthopedics & Technologies.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are committed to fostering an environment where employees can thrive and make a meaningful impact.
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.