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About the Role

The Client Service Coordinator will support the mission and vision at Sage by providing outstanding customer service and support to Sage’s clients. This individual will ensure the smooth coordination of services between clients, field teams, and subcontractors. They will act as the main point of contact, handling inquiries, resolving issues, and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate is organized, detail-oriented, and has a strong ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Serve as the primary contact for clients, managing communications related to service requests, issues, and inquiries.
Handle incoming service calls, ensuring positive client relationships and appropriate handling of questions, cancellations, and confirmations.
Monitor service performance to ensure contractual obligations, including response times, service quality, and compliance with client requirements, are met.
Coordinate and schedule security services, dispatching field teams and subcontractors, and ensuring timely execution of client requests.
Maintain the department calendar, avoiding scheduling conflicts and ensuring organization.
Assist in handling client escalations and resolving service issues promptly in collaboration with the operations team.
Maintain accurate client records, service reports, and communication logs in the company’s CRM system.
Prepare and provide regular service reports, updates, and performance metrics to clients and management.
Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of service expectations.
Collaborate with sales and operations teams to ensure the delivery of high-quality services that meet client needs.
Proactively identify areas for process improvements and client satisfaction enhancements.
Stay updated on industry trends and regulations in the security industry to ensure services are compliant with legal requirements.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous experience in client services, customer support, or a similar role, preferably in the security or related service industry.
Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and other relevant software.
Strong organizational and multitasking skills, with the ability to prioritize and manage multiple client requests simultaneously.
Excellent verbal and written communication skills, with the ability to interact professionally with clients at all levels.

Skills

Customer service
Client support
Communication
Problem-solving
Organization
Multitasking
Microsoft Suite

Location

On-site

Work Type

Full-time
Occasional evenings or weekends may be required
Some travel required

Experience Level

Previous experience in client services, customer support, or a similar role

Education Level

High school diploma or equivalent
Associate or bachelor’s degree preferred

Benefits

Competitive pay
Paid vacations & holidays
Health benefits
Life insurance
401(k) plan with employer match
Incentive Plan

About the Company

At Sage Integration Holdings we’re committed to delivering top-notch service by bringing the power of innovation to protect the people, facilities, and reputation of our enterprise clients.
As a leader in the security industry, we offer cutting-edge technology and highly trained professionals to meet the needs of our clients, going beyond installing cameras and card readers.
Becoming and maintaining our reputation as leaders in the security industry takes tremendous skill and talent.
We are committed to providing our team with more than just a job – but a career that empowers them to drive the industry forward and pursue excellence in everything they do.

Equal Opportunity

Sage Integration Holdings LLC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.