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About the Role

The Default Recovery Officer will work with external and internal stakeholders to remedy various mortgage default scenarios and assist in the legal enforcement process. The candidate must demonstrate good organizational skills and be efficient and accurate.

Responsibilities

• Prepare a Discharge Statement or Statement of Arrears for the legal team or Manager by reviewing funds received on the file and ensuring all costs up to date in the system.
• Order and/or co-ordinate occupancy inspections on properties.
• Communicate verbally and in writing with Property Managers, Lawyers, and other stakeholders, providing documentation and accurate information as required.
• Keep files updated with detailed notes, invoices, documents, and deadlines according to company standard operating procedures.
• Communicate with Borrowers via call, text, and email to set up repayment for missed mortgage payments, property tax payments, and/or condominium fee payments.
• Complete assigned duties accurately, thoroughly, and timely, with specific attention to detail as it relates to data entry and numerical values.
• Work independently and within a team to ensure service levels are met.
• Be flexible and supportive of taking on other tasks as Management may request.
• Participate in assigned duties that support the management of the Legal portfolio, allowing individuals and the team to meet set targets and objectives.
• Achieve exceptional results day to day, while maintaining high ethical standards and compliance with all policies and legislation.
• Provide timely responses to team members' requests for assistance.
• Act in accordance with the company’s core values, Code of Conduct, and all internal policies and standards.
• Engage in the highest standard of business conduct and ethics.

Requirements

• 2 years of collections and legal experience preferred.
• Mortgage experience is an asset.
• Knowledge of contract terms and other contract documentation is an asset.

Skills

• Good organizational skills
• Efficiency
• Accuracy
• Strong computer skills
• Proficiency in Microsoft Office and Excel applications
• Proficiency in Outlook
• Ability to learn new software systems
• Strong written and oral communication skills
• Attention to detail

Experience Level

• 2 years of collections and legal experience preferred

Education Level

• Post-secondary degree or diploma in Administration, Business, Economics, Finance or equivalent work experience preferred.

About the Company

• Mortgage finance company