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About the Role
As part of Lightspeed’s Support team, you will be the first point of contact for customers needing assistance, investigating and resolving a wide variety of issues for hospitality clients.
Responsibilities
- Provide enthusiastic, positive, and knowledgeable interactions with customers, partners, and team members via phone, chat, and email.
- Utilize troubleshooting techniques to identify and resolve customer issues promptly.
- Document, track, and resolve interactions within customer support platforms.
- Assist in identifying, reproducing, and escalating product issues and bugs.
- Advocate for and promote improvements to products and services.
- Operate within a roster/schedule to ensure high availability of customer assistance.
Requirements
- Previous customer service experience and/or technical support.
- Strong attention to detail with an emphasis on providing an exceptional customer experience.
- Excellent verbal and written communication skills in French & English.
- Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).
Skills
- Phone support
- Email support
- Ticketing platforms
- Live Chat platforms
- SaaS product support
- iOS application support
- Computer networking
Location
- APAC
- EMEA
- NOAM
Work Type
- 24x7
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Unlimited Annual Leave with PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Equity for all Lightspeeders
About the Company
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.