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About the Role

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Responsibilities

• Continual management and improvement of security monitoring, detection, and response capabilities.
• Protecting employees, assets, and data.
• Responding to events that could adversely affect the organisation’s reputation or day-to-day operations.

Requirements

• Awareness of cyber security frameworks and standards such as NIST, MITRE ATT&CK, and ISO27001.
• Demonstrable experience working within an Information Security or Cyber Security function, ideally in an operational or SOC‑aligned analyst role.
• Experience working with, or alongside, a Managed Security Service Provider (MSSP), including reviewing alerts and driving service improvements.
• Hands‑on experience with SIEM platforms, particularly Microsoft Sentinel.
• Demonstrable experience refining, tuning, or creating detection rules and analytics, including use of KQL or equivalent query languages.
• Experience triaging security alerts, distinguishing false positives from genuine threats, and improving detection quality over time.
• Experience performing end‑to‑end security investigations (including sensitive incidents such as brand impersonation or fraud attempts) and identifying root causes using effective analytical techniques.
• Experience with phishing simulation tools and security awareness outcomes.
• Strong communication skills, with the ability to translate technical findings into clear, actionable insights for non‑technical stakeholders.
• The ability to prioritise work effectively in a fast‑paced operational environment, taking ownership of outcomes and continuous improvement.
• Awareness and understanding of cyber security frameworks and standards such as NIST and ISO27001.

Skills

• Cyber security frameworks and standards (NIST, MITRE ATT&CK, ISO27001)
• Information Security/Cyber Security functions
• SOC-aligned analyst roles
• Managed Security Service Provider (MSSP) interaction
• SIEM platforms (Microsoft Sentinel)
• Detection rule refinement, tuning, and creation
• KQL or equivalent query languages
• Security alert triaging
• End-to-end security investigations
• Phishing simulation tools
• Communication skills
• Prioritization
• Analytical techniques

Location

• London
• Coventry
• Manchester

Work Type

• Permanent
• Hybrid working
• Full-time (35 hours per week)
• Part-time/flexible working patterns considered

Experience Level

• Dependent on experience

Salary/Compensations

• London from £44,516 - £50,000 dependent on experience
• Other locations from £39,585 – 45,000 dependent on experience

Benefits

• Extensive opportunities for personal and career development
• Health plan
• Gym memberships
• Mental health support
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.