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About the Role

This role is designed to build a strong foundation in cyber security operations, SIEM usage, and incident handling, providing hands-on experience, mentoring, and exposure to a broad range of security activities, allowing career progression in cyber security.

Responsibilities

• Support the Cyber Security function in maintaining and improving the organisation’s security posture.
• Protect employees, assets, and data.
• Assist with responses to events that could impact the organisation’s reputation or day-to-day operations.

Requirements

• Strong foundational IT skills with demonstrable interest and/or early experience in Cyber Security or Information Security, ideally in an analyst or support capacity.
• Experience of working as part of a team and contributing to shared objectives.
• Experience working with data, with an understanding that sensitive data must be handled carefully and appropriately.
• Experience of working in a busy, operational environment that requires prioritising of tasks.

Skills

• A good match on an individual level to our organisational values.
• A customer-focused mindset, delivering a professional, friendly, and approachable service.
• Awareness of cyber security frameworks and standards such as NIST, MITRE ATT&CK, and ISO27001.
• A genuine desire to build a long-term career in Cyber Security, with curiosity about emerging threats, tools, and industry trends.
• A calm, analytical, and logical approach to problem-solving, with support from senior team members.

Location

• London

Work Type

• Permanent
• Full-time
• Hybrid

Experience Level

• Junior
• Dependent on experience

Salary/Compensations

• £36,931 - £40,000

Benefits

• Extensive opportunities for personal and career development.
• Flexibility: Work your way — remote, hybrid, or in-office.
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.
• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service.
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.